You need to assign the autoresponse to a queue. And if you have just started with OTRS, why not install the latest version? I believe it’s 3.3.8.
Regards Sander Van: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Namens Marwan Rabbâa Verzonden: dinsdag 8 juli 2014 11:15 Aan: otrs@otrs.org Onderwerp: [otrs] Auto-response Hi all, New to OTRS, I've successfully installed an OTRS 3.1.21. The mailbox fetcher is OK. All ticket I send to a configured mailbox are migrated into tickets. However, I can find how to enable auto-response (on ticket creation, update ...). Where are this options on OTRS 3.1.21 ? Regards, PS : I have created an auto-response (on admin interface) as auto-reply, but it seems not to work
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