> But, I need in certain queues other default states … I didn't see anything to indicate this in your post. (Yes, I could read the ACL, but please excuse me that the content of your message didn't specify this part.)
Javascript. On Fri, Jun 20, 2014 at 9:41 AM, Martin Hochreiter <linux...@wavenet.at> wrote: > Hi Gerald, > > > > yes, I know where I can set the default state – and it is set. > > But, I need in certain queues other default states … > > > > Regards > > Martin > > > > *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag > von *Gerald Young > *Gesendet:* Freitag, 20. Juni 2014 15:16 > *An:* User questions and discussions about OTRS. > *Betreff:* Re: [otrs] ACL Defaults > > > Ticket::Frontend::AgentTicketCompose###StateDefault > > > > On Fri, Jun 20, 2014 at 6:58 AM, Martin Hochreiter <linux...@wavenet.at> > wrote: > > Hi! > > > > I want to have another default state for agent answers and discovered > the ACLs for influencing OTRS behaviour. > > > > Only the mentioned states are shown but > > unfortunately I can reorder the States as I want, OTRS still takes „closed > sucessful“ > if available as it ist he global default. > > Can I tell OTRS via ACL what the desired order of states should be or at > least, > > what the default state is? > > > > $Self->{TicketAcl}->{"testTicketState"} = { > > 'Possible' => { > > 'Ticket' => { > > 'State' => [ > > 'in Bearbeitung', > > 'closed successful', > > 'closed unsuccessful', > > 'open', > > 'pending auto reminder' > > ] > > } > > }, > > 'PossibleNot' => {}, > > 'Properties' => { > > 'Queue' => { > > 'RealName' => [ > > 'Marketing' > > ] > > } > > }, > > 'PropertiesDatabase' => {}, > > 'StopAfterMatch' => 0 > > }; > > > > } > > 1; > > > > Regards > > Martin > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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