Hi Gerald,
yes, I know where I can set the default state – and it is set. But, I need in certain queues other default states … Regards Martin Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Gerald Young Gesendet: Freitag, 20. Juni 2014 15:16 An: User questions and discussions about OTRS. Betreff: Re: [otrs] ACL Defaults Ticket::Frontend::AgentTicketCompose###StateDefault On Fri, Jun 20, 2014 at 6:58 AM, Martin Hochreiter <linux...@wavenet.at <mailto:linux...@wavenet.at> > wrote: Hi! I want to have another default state for agent answers and discovered the ACLs for influencing OTRS behaviour. Only the mentioned states are shown but unfortunately I can reorder the States as I want, OTRS still takes „closed sucessful“ if available as it ist he global default. Can I tell OTRS via ACL what the desired order of states should be or at least, what the default state is? $Self->{TicketAcl}->{"testTicketState"} = { 'Possible' => { 'Ticket' => { 'State' => [ 'in Bearbeitung', 'closed successful', 'closed unsuccessful', 'open', 'pending auto reminder' ] } }, 'PossibleNot' => {}, 'Properties' => { 'Queue' => { 'RealName' => [ 'Marketing' ] } }, 'PropertiesDatabase' => {}, 'StopAfterMatch' => 0 }; } 1; Regards Martin --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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