Hi Michiel, that's quick, and being appreciated by me and others i think.
I'll give it a try during the weekend, but i'm sure it work work nicely. wkr rene On Wed, May 28, 2014 at 10:22 PM, Michiel Beijen <michiel.bei...@gmail.com>wrote: > Hi Rene, > > I've put a new release up on github & CPAN which adds a --PendingTime > parameter: > > https://github.com/mbeijen/App-OTRS-CreateTicket > > --PendingTime If a number, # of minutes after current time. > Otherwise, > should be a string in 'YYYY-MM-DDTHH:MM' format. > > So you can say --PendingTime 120 which means "pending in two hours > from now" or --PendingTime 2014-05-29T09:00 which means tomorrow > morning at nine. The script does not bother with time zones or > business hours. > > Let me know if this works for you. > -- > Michiel > > On Wed, May 28, 2014 at 10:37 AM, Michiel Beijen > <michiel.bei...@gmail.com> wrote: > > Hi Rene, > > > > I would probably be able to add this to the script, if you want. > > -- > > Michiel > > > > On Tue, May 27, 2014 at 8:31 PM, Rene Stoutjesdijk > > <r.stoutjesd...@gmail.com> wrote: > >> Good day, > >> > >> i would like to add a pendingtime when we do a close of the ticket. > >> We're currently making use of the App::OTRS::CreateTicket module > >> provided by Micheil Beijen. > >> > >> We want to set the state to 'pending auto close+' but then we also > >> have to add the pending time. > >> This isn't the difficult part, but after that we also have to set the > >> pending time, and this i can't figure out how to do that (i'm not an > >> xml or programming expert). > >> > >> Is somebody having an example on how to do this? > >> > >> > >> wkr > >> rene > >> --------------------------------------------------------------------- > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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