I find a simple "yes" to be such a helpful response. *sarcasm off*
I have been looking for the same solution for some time and have run across a few articles which provide some hints at how to get this done. http://osdir.com/ml/otrs.devel/2008-06/msg00005.html - indicates that this is a combination between mod_auth_kerb and the configuration of HTTPBasicAuth, but does not specify which files specifically should be modified nor detailed instructions. http://forums.otterhub.org/viewtopic.php?f=81&t=15422 provides a more detailed example of how to do this. This appears to be the most promising lead for me. One of the more helpful links was http://ingenious-excerpts.blogspot.fr/2011/08/apache-on-linux-and-single-sign-on-with.html assuming you do not already have samba configured on your linux box. https://www.mail-archive.com/otrs@otrs.org/msg29983.html appears to be a much more detailed effort at defining how to do this. I have not tried any of these methods yet, but am going to try the last one as it looks more complete. Let me know if any of them work for you. Marty From: Gerald Young [mailto:cryth...@gmail.com] Sent: Sunday, May 11, 2014 8:10 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] SSO >Is there an API function where I can obtain a token of some sort for a >specific username and add the token to a URL which will allow me to redirect >the user into OTRS while allowing them to bypass the login prompt? Yes. Hello, We have a central portal that users are logged into. I currently have the portal pulling a list of the users recent OTRS tickets and a link which directs them into OTRS. However, they have to log into OTRS using their username and password. Is there an API function where I can obtain a token of some sort for a specific username and add the token to a URL which will allow me to redirect the user into OTRS while allowing them to bypass the login prompt? Thanks, Kris --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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