You may wish to archive old tickets to (a) queue that had FollowUp new ticket or reject. On Mar 5, 2014 5:46 AM, "Ralf Hildebrandt" <ralf.hildebra...@charite.de> wrote:
> Is it possible to show the time of the last contact instead of "ticket > creation date"? > > Why? > > Users are responding to old, already closed tickets. These are then > shown as "430 days" old, and the agent is panicking :) > > -- > Ralf Hildebrandt Charite Universitätsmedizin Berlin > ralf.hildebra...@charite.de Campus Benjamin Franklin > http://www.charite.de Hindenburgdamm 30, 12203 Berlin > Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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