Is it possible to show the time of the last contact instead of "ticket creation date"?
Why? Users are responding to old, already closed tickets. These are then shown as "430 days" old, and the agent is panicking :) -- Ralf Hildebrandt Charite Universitätsmedizin Berlin ralf.hildebra...@charite.de Campus Benjamin Franklin http://www.charite.de Hindenburgdamm 30, 12203 Berlin Geschäftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
