I should point out that I don't recommend doing that ... it's only going to confuse things.
On Wed, Feb 19, 2014 at 7:28 AM, Gerald Young <cryth...@gmail.com> wrote: > Yes, you *could* do that, and you could also custom translate SLA as > Priority. > > > > > On Wed, Feb 19, 2014 at 1:55 AM, Yousef Hamad > <yha...@aspire-infotech.net>wrote: > >> Hi All, >> >> >> >> According to Danial Litzbach say we can link Priorities with SLA but you >> need to create for each level a generic Agent individually. >> >> Thanks, >> >> *Best Regards,* >> >> *Yousef Hajjat | System Engineer* >> >> >> >> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf >> Of *Daniel Litzbach >> *Sent:* Wednesday, February 19, 2014 8:48 AM >> *To:* User questions and discussions about OTRS. >> *Subject:* Re: [otrs] Priority -SLA >> >> >> >> Hi, >> >> >> >> maybe you could handle this using the GenericAgent. >> >> >> >> Regards >> >> >> >> Daniel >> >> >> >> *Von:* otrs-boun...@otrs.org >> [mailto:otrs-boun...@otrs.org<otrs-boun...@otrs.org>] >> *Im Auftrag von *Gerald Young >> *Gesendet:* Dienstag, 18. Februar 2014 17:52 >> *An:* User questions and discussions about OTRS. >> *Betreff:* Re: [otrs] Priority -SLA >> >> >> >> No. They're separate because they're separate. >> >> >> >> http://forums.otterhub.org/viewtopic.php?f=62&t=19935 >> >> http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p80263 >> >> >> >> On Tue, Feb 18, 2014 at 11:47 AM, Hugo Hidalgo <hugo.hida...@emea.nec.com> >> wrote: >> >> Hi Guys, >> >> >> >> I would like to know if it is possible priority linked with SLA. Example: >> >> >> >> Priority 1 <-> SLA 1 >> >> Priority 2 <-> SLA 2 >> >> Priority 3 <-> SLA 3 >> >> >> >> Depending on the priority applies a different SLA. >> >> >> >> Best Regards. >> >> >> *----------------------------------------------------------------------------------------------* >> >> >> >> *[image: image001]* >> >> >> >> *Hugo Hidalgo Peñalver* >> >> Support System Engineer, EMEA Cloud CoC >> >> Anabel Segura 7 >> 28108 Alcobendas - Madrid (SPAIN) >> >> Mo: +34 912032960 >> E-mail: hugo.hida...@emea.nec.com >> >> >> >> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf >> Of *Marty Hillman >> *Sent:* martes, 18 de febrero de 2014 16:51 >> *To:* 'OTRS' >> *Subject:* Re: [otrs] How to migrate from 3.1.10 to 3.3.4 >> >> >> >> If I understand correctly and you are taking a backup of your 3.1 >> database and restoring it to a different server on 3.3, you still need to >> run the SQL extents scripts in the installers to do the database >> modifications. You would do best to install the 3.1 version on the new >> system, then upgrade to the 3.2.x path, then to 3.3. This way you can be >> sure you did not miss any steps. >> >> >> >> *From:* otrs-boun...@otrs.org >> [mailto:otrs-boun...@otrs.org<otrs-boun...@otrs.org>] >> *On Behalf Of *sameer khan >> *Sent:* Tuesday, February 18, 2014 9:07 AM >> *To:* OTRS >> *Subject:* Re: [otrs] How to migrate from 3.1.10 to 3.3.4 >> >> >> >> the issue is 3.1.10 and 3.3.4 are different VM, though can i clone the >> 3.1.0 then do upgrade testing. Also just to point out i am also using >> kix4otrs for 3.1.10, so if i upgrade it to 3.2.x then will kix4otrs will >> cause issue ? >> >> >> >> >> >> Thanks >> ------------------------------ >> >> From: alv...@gridshield.net >> Date: Tue, 18 Feb 2014 08:45:32 -0600 >> To: otrs@otrs.org >> Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4 >> >> Also you need to download a install packages for 3.3 then your repository >> will update to 3.3 >> >> >> >> Regards >> >> >> >> 2014-02-18 8:40 GMT-06:00 Reto Müller <reto_muel...@gmx.ch>: >> >> Hi >> >> As far as I know you have to update first to 3.2 and than to 3.3. I had >> no problems to upgrade from 3.1 > 3.2 > 3.3 by following the steps in the >> OTRS documentation. >> http://doc.otrs.org/3.3/en/html/upgrading.html >> >> Cheers >> Reto >> >> Am 18.02.14 15:27, schrieb sameer khan: >> >> Hi guys, >> >> >> >> I want to migrate from my 3.1.10 system to 3.3.4 ( new server). I have >> tried the database dump, but i see it is not working properly i.e. in >> package manager on 3.3.4 with database restored from 3.1.10 , i am still >> packages 3.1.10 version that is from the old system. >> >> >> >> I only intend to keep the tickets data, CMDB and related data. >> >> >> >> >> >> >> >> Thanks >> >> >> >> >> >> --------------------------------------------------------------------- >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> >> Archive: http://lists.otrs.org/pipermail/otrs >> >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> >> >> -- >> ___________________________ >> Alvaro Cordero Retana >> Consultor de Tecnologias >> Gridshield Monitoreo de Redes e >> Infraestructura. >> 2258-5757 ext 123 >> alv...@gridshield.net >> www.gridshield.net >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: >> http://lists.otrs.org/pipermail/otrs To unsubscribe: >> http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> Click >> here<https://www.mailcontrol.com/sr/nu1ofKRW4ATGX2PQPOmvUjXuKmsvWB!mrO!G6bSN1aTqH0o8Oe7G30oMTRJD5todjG3jr0wGWXCURD1dro2FIg==>to >> report this email as spam. >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > >
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