Yes, you *could* do that, and you could also custom translate SLA as Priority.
On Wed, Feb 19, 2014 at 1:55 AM, Yousef Hamad <yha...@aspire-infotech.net>wrote: > Hi All, > > > > According to Danial Litzbach say we can link Priorities with SLA but you > need to create for each level a generic Agent individually. > > Thanks, > > *Best Regards,* > > *Yousef Hajjat | System Engineer* > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Daniel Litzbach > *Sent:* Wednesday, February 19, 2014 8:48 AM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Priority -SLA > > > > Hi, > > > > maybe you could handle this using the GenericAgent. > > > > Regards > > > > Daniel > > > > *Von:* otrs-boun...@otrs.org > [mailto:otrs-boun...@otrs.org<otrs-boun...@otrs.org>] > *Im Auftrag von *Gerald Young > *Gesendet:* Dienstag, 18. Februar 2014 17:52 > *An:* User questions and discussions about OTRS. > *Betreff:* Re: [otrs] Priority -SLA > > > > No. They're separate because they're separate. > > > > http://forums.otterhub.org/viewtopic.php?f=62&t=19935 > > http://forums.otterhub.org/viewtopic.php?f=53&t=16009#p80263 > > > > On Tue, Feb 18, 2014 at 11:47 AM, Hugo Hidalgo <hugo.hida...@emea.nec.com> > wrote: > > Hi Guys, > > > > I would like to know if it is possible priority linked with SLA. Example: > > > > Priority 1 <-> SLA 1 > > Priority 2 <-> SLA 2 > > Priority 3 <-> SLA 3 > > > > Depending on the priority applies a different SLA. > > > > Best Regards. > > > *----------------------------------------------------------------------------------------------* > > > > *[image: image001]* > > > > *Hugo Hidalgo Peñalver* > > Support System Engineer, EMEA Cloud CoC > > Anabel Segura 7 > 28108 Alcobendas - Madrid (SPAIN) > > Mo: +34 912032960 > E-mail: hugo.hida...@emea.nec.com > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Marty Hillman > *Sent:* martes, 18 de febrero de 2014 16:51 > *To:* 'OTRS' > *Subject:* Re: [otrs] How to migrate from 3.1.10 to 3.3.4 > > > > If I understand correctly and you are taking a backup of your 3.1 database > and restoring it to a different server on 3.3, you still need to run the > SQL extents scripts in the installers to do the database modifications. > You would do best to install the 3.1 version on the new system, then > upgrade to the 3.2.x path, then to 3.3. This way you can be sure you did > not miss any steps. > > > > *From:* otrs-boun...@otrs.org > [mailto:otrs-boun...@otrs.org<otrs-boun...@otrs.org>] > *On Behalf Of *sameer khan > *Sent:* Tuesday, February 18, 2014 9:07 AM > *To:* OTRS > *Subject:* Re: [otrs] How to migrate from 3.1.10 to 3.3.4 > > > > the issue is 3.1.10 and 3.3.4 are different VM, though can i clone the > 3.1.0 then do upgrade testing. Also just to point out i am also using > kix4otrs for 3.1.10, so if i upgrade it to 3.2.x then will kix4otrs will > cause issue ? > > > > > > Thanks > ------------------------------ > > From: alv...@gridshield.net > Date: Tue, 18 Feb 2014 08:45:32 -0600 > To: otrs@otrs.org > Subject: Re: [otrs] How to migrate from 3.1.10 to 3.3.4 > > Also you need to download a install packages for 3.3 then your repository > will update to 3.3 > > > > Regards > > > > 2014-02-18 8:40 GMT-06:00 Reto Müller <reto_muel...@gmx.ch>: > > Hi > > As far as I know you have to update first to 3.2 and than to 3.3. I had no > problems to upgrade from 3.1 > 3.2 > 3.3 by following the steps in the OTRS > documentation. > http://doc.otrs.org/3.3/en/html/upgrading.html > > Cheers > Reto > > Am 18.02.14 15:27, schrieb sameer khan: > > Hi guys, > > > > I want to migrate from my 3.1.10 system to 3.3.4 ( new server). I have > tried the database dump, but i see it is not working properly i.e. in > package manager on 3.3.4 with database restored from 3.1.10 , i am still > packages 3.1.10 version that is from the old system. > > > > I only intend to keep the tickets data, CMDB and related data. > > > > > > > > Thanks > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > -- > ___________________________ > Alvaro Cordero Retana > Consultor de Tecnologias > Gridshield Monitoreo de Redes e > Infraestructura. > 2258-5757 ext 123 > alv...@gridshield.net > www.gridshield.net > > > --------------------------------------------------------------------- OTRS > mailing list: otrs - Webpage: http://otrs.org/ Archive: > http://lists.otrs.org/pipermail/otrs To unsubscribe: > http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > Click > here<https://www.mailcontrol.com/sr/nu1ofKRW4ATGX2PQPOmvUjXuKmsvWB!mrO!G6bSN1aTqH0o8Oe7G30oMTRJD5todjG3jr0wGWXCURD1dro2FIg==>to > report this email as spam. > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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