I checked NotificationSenderEmail and it was the default. I changed it to a valid address, the one we have defined in the PostMaster Mail Accounts section. I also rebooted the server and it's still not sending to agents. Is there anything else I can check?
On Fri, Feb 14, 2014 at 3:51 PM, Gerald Young <cryth...@gmail.com> wrote: > Notification Sender in Sysconfig > > > On Fri, Feb 14, 2014 at 4:49 PM, Allen Barrett <sabarr...@harding.edu>wrote: > >> I'm having a bit of trouble. I have verified that I can manually send >> e-mail to agents via the Admin Notification tool on the admin tab. E-mail >> is also being sent to customers. I'm not getting messages sent to agents, >> though, for new tickets, notes, etc. I'm not sure what I've done, but it >> was working initially. Can anyone help me troubleshoot this? I am running >> the windows version at 3.3.4. >> >> -- >> Allen Barrett >> IT Security and Systems Administrator >> Harding University >> Admin 304 >> (501) 279-4198 >> >> >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > -- Allen Barrett IT Security and Systems Administrator Harding University Admin 304 (501) 279-4198
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