Rename the attached file and drop as (for example)
Kernel/Config/Files/My_Watched.xml
Now you'll have an additional instance of "Open Tickets". Feel free to
modify titles, etc, as you desire.
On Wed, Feb 5, 2014 at 12:40 PM, Leah Kelly <lke...@tenstreet.com> wrote:
> I also realize you can view them in the dashboard, but was wanting to
> designate a widget to
> watched tickets, or maybe have two instances of open tickets displayed -
> one showing 'Tickets in My Queue' and then
> another one showing 'My Watched Tickets' so they can both be open at all
> times.
>
> Thanks,
> Leah
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<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="DashboardBackend###0139-TicketOpen2" Required="0"
Valid="1">
<Description Translatable="1">Parameters for the dashboard backend of
the ticket pending reminder overview of the agent interface. "Limit" is the
number of entries shown by default. "Group" is used to restrict the access to
the plugin (e. g. Group: admin;group1;group2;). "Default" determines if the
plugin is enabled by default or if the user needs to enable it manually.
"CacheTTLLocal" is the cache time in minutes for the plugin.</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item
Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title">Open Tickets2 / Need to be answered</Item>
<Item Key="Description">All open tickets, these tickets have
already been worked on, but need a response</Item>
<Item Key="Attributes">StateType=open;</Item>
<Item Key="Filter">All</Item>
<Item Key="Time">Age</Item>
<Item Key="Limit">10</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group"></Item>
<Item Key="Default">1</Item>
<Item Key="CacheTTLLocal">0.5</Item>
</Hash>
</Setting>
</ConfigItem>
</otrs_config>
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