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hi, we want find how many tickets created in a day [ new ], how many are worked upon [ closed ] and if any tickets remain opened. I am generating using report tool. But all tickets that are closed , come only in closed state, and not in new state. it is difficult to know how many actually created , closed and carried forward if any . I get report like below
Here it should come like new is 15, closed 14, open 1. Is that possible ? |
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