Hi Marty, I created a new version 1.0.3 of the package that does no longer create new toplevel directories in OTRS. Could you try that one please.
Regards, mg Am 28.01.14 08:56, schrieb Martin Gruner: > Hi Marty, > > I see. The problem would probably be that the package creates new > toplevel directories which is not possible in OTRS 3.3 if run via the > webserver. You can try installing it via the commandline > (bin/otrs.PackageManager.pl) with the otrs user, then it should work. I > need to see if I can find a fix for that. > > Best regards, mg > > Am 27.01.14 16:30, schrieb Marty Hillman: >> I did as you suggested, but it is showing that the following files did not >> install and the overall package is still not installed properly. >> >> Perl/Critic/PolicyOTRS.pm >> Perl/Critic/Policy/OTRS/ProhibitLowPrecendeceOps.pm >> Perl/Critic/Policy/OTRS/ProhibitOpen.pm >> Perl/Critic/Policy/OTRS/RequireCamelCase.pm >> Perl/Critic/Policy/OTRS/RequireLabels.pm >> Perl/Critic/Policy/OTRS/RequireParensWithMethods.pm >> Perl/Critic/Policy/OTRS/RequireTrueReturnValueForModules.pm >> TidyAll/Plugin/OTRS/Base.pm >> TidyAll/Plugin/OTRS/Common/CustomizationMarkers.pm >> TidyAll/Plugin/OTRS/Common/HeaderlineFilename.pm >> TidyAll/Plugin/OTRS/Common/RemoveCVSIDs.pm >> TidyAll/Plugin/OTRS/DTL/Baselink.pm >> TidyAll/Plugin/OTRS/DTL/CGIHandle.pm >> TidyAll/Plugin/OTRS/DTL/Format.pm >> TidyAll/Plugin/OTRS/DTL/LQData.pm >> TidyAll/Plugin/OTRS/DTL/Select.pm >> TidyAll/Plugin/OTRS/DTL/UniqueBlock.pm >> TidyAll/Plugin/OTRS/JavaScript/DebugCode.pm >> TidyAll/Plugin/OTRS/Legal/AGPLValidator.pm >> TidyAll/Plugin/OTRS/Legal/ReplaceCopyright.pm >> TidyAll/Plugin/OTRS/Legal/SOPMLicense.pm >> TidyAll/Plugin/OTRS/Perl.pm >> TidyAll/Plugin/OTRS/Perl/DBObject.pm >> TidyAll/Plugin/OTRS/Perl/DieExit.pm >> TidyAll/Plugin/OTRS/Perl/Dumper.pm >> TidyAll/Plugin/OTRS/Perl/ForeachToFor.pm >> TidyAll/Plugin/OTRS/Perl/ForMy.pm >> TidyAll/Plugin/OTRS/Perl/Goto.pm >> TidyAll/Plugin/OTRS/Perl/ISA.pm >> TidyAll/Plugin/OTRS/Perl/LayoutObject.pm >> TidyAll/Plugin/OTRS/Perl/ModuleFormat.pm >> TidyAll/Plugin/OTRS/Perl/ParamObject.pm >> TidyAll/Plugin/OTRS/Perl/PerlCritic.pm >> TidyAll/Plugin/OTRS/Perl/PerlTidy.pm >> TidyAll/Plugin/OTRS/Perl/PodChecker.pm >> TidyAll/Plugin/OTRS/Perl/PodNewDoc.pm >> TidyAll/Plugin/OTRS/Perl/PodSpelling.pm >> TidyAll/Plugin/OTRS/Perl/Print.pm >> TidyAll/Plugin/OTRS/Perl/Require.pm >> TidyAll/Plugin/OTRS/Perl/ScriptFormat.pm >> TidyAll/Plugin/OTRS/Perl/SortKeys.pm >> TidyAll/Plugin/OTRS/Perl/SubDeclaration.pm >> TidyAll/Plugin/OTRS/Perl/SyntaxCheck.pm >> TidyAll/Plugin/OTRS/Perl/Time.pm >> TidyAll/Plugin/OTRS/Perl/UseWarnings.pm >> TidyAll/Plugin/OTRS/StaticFiles/XSD/Configuration.xsd >> TidyAll/Plugin/OTRS/StaticFiles/XSD/Database.xsd >> TidyAll/Plugin/OTRS/StaticFiles/XSD/SOPM.xsd >> TidyAll/Plugin/OTRS/SOPM/DocumentationPresent.pm >> TidyAll/Plugin/OTRS/SOPM/FileList.pm >> TidyAll/Plugin/OTRS/SOPM/FileRights.pm >> TidyAll/Plugin/OTRS/SOPM/Name.pm >> TidyAll/Plugin/OTRS/SOPM/PackageRequired.pm >> TidyAll/Plugin/OTRS/SOPM/RequiredElements.pm >> TidyAll/Plugin/OTRS/SOPM/XSDValidator.pm >> TidyAll/Plugin/OTRS/SQL/ColumnTypes.pm >> TidyAll/Plugin/OTRS/SQL/ReservedWords.pm >> TidyAll/Plugin/OTRS/Whitespace/FourSpaces.pm >> TidyAll/Plugin/OTRS/Whitespace/Tabs.pm >> TidyAll/Plugin/OTRS/Whitespace/TrailingWhitespace.pm >> TidyAll/Plugin/OTRS/XML/Configuration/XSDValidator.pm >> TidyAll/Plugin/OTRS/XML/Database/XSDValidator.pm >> TidyAll/Plugin/OTRS/XML/ConfigDescription.pm >> TidyAll/Plugin/OTRS/XML/ConfigSyntax.pm >> TidyAll/Plugin/OTRS/XML/Lint.pm >> TidyAll/Plugin/OTRS/XML/LintWithOurParsers.pm >> TidyAll/OTRS.pm >> TidyAll/OTRS/Git/PreCommit.pm >> TidyAll/OTRS/Git/PreReceive.pm >> TidyAll/tidyallrc >> TidyAll/git-hooks/pre-commit.pl >> TidyAll/git-hooks/pre-receive.pl >> TidyAll/git-hooks/prepare-commit-msg.pl >> TidyAll/run.pl >> >> >> -----Original Message----- >> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of >> Martin Gruner >> Sent: Monday, January 27, 2014 3:33 AM >> To: User questions and discussions about OTRS. >> Subject: Re: [otrs] module Code::TidyAll v0.17 is required and not installed! >> >> Hi Marty, >> >> I just built a new version of this package, 1.0.2. It should show up on the >> package manager sometime soon, otherwise you can try it from >> ftp://ftp.otrs.org/pub/otrs/packages. Does it work with that one? >> If not, can you please post relevant messages from your error log? >> >> BTW, OTRSCodePolicy is only needed if you want to develop code for OTRS. >> >> Regards, mg >> >> Am 17.01.14 17:16, schrieb Marty Hillman: >>> Thanks. I think that got me closer. After I installed App::Cpanminus, I >>> also had to install Code::TidyAll and Perl::Critic before the installer for >>> OTRSCodePolicy stopped giving errors. However, I now get an Internal >>> Server 500 error when trying to install. If I go back to the page, it >>> tells me that it is installed, but improperly and that I must reinstall it. >>> Reinstalling never works. >>> >>> So much closer though! >>> >>> -----Original Message----- >>> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf >>> Of Martin Gruner >>> Sent: Friday, January 17, 2014 1:11 AM >>> To: User questions and discussions about OTRS. >>> Subject: Re: [otrs] module Code::TidyAll v0.17 is required and not >>> installed! >>> >>> Hi Marty, >>> >>> it seems that installation of Code::TidyAll works fine with App::Cpanminus. >>> Install that first and then run "cpanm Code::TidyAll". >>> That worked for me. >>> >>> Regards, mg >>> >>> Am 16.01.14 21:34, schrieb Marty Hillman: >>>> I am upgrading to OTRS 3.3.3 from 3.2.10, and got the entire install >>>> including ITSM working on the first attempt. However, there is one >>>> plugin that I am not able to install. Every time I try to install >>>> OTRSCodePolicy, I get the error "Sorry, can't install package, >>>> because module Code::TidyAll v0.17 is required and not installed!" >>>> >>>> >>>> >>>> I did try doing cpan Code::TidyAll, but that fails because of missing >>>> Digest::SHA1,Moo,Guard. >>>> >>>> >>>> >>>> I have not been able to find anything in the documentation on this yet. >>>> Anyone else run into this problem or have any ideas? >>>> >>>> >>>> >>>> Marty Hillman - IT Manager of Network Infrastructure >>>> >>>> Description: >>>> http://intranet.equuscs.com/mishelp/Faq/email-signature/logo.png >>>> >>>> >>>> >>>> >>>> >>>> 5801 Clearwater Drive, Minnetonka, MN 55343 >>>> >>>> >>>> >>>> >>>> >>>> *P*** 612.617.4333 | *E**mhill...@equuscs.com >>>> <mailto:mhill...@equuscs.com>* >>>> >>>> >>>> >>>> >>>> >>>> >>>> >>>> --------------------------------------------------------------------- >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> >>> >>> -- >>> Martin Gruner >>> Senior Developer R&D >>> >>> OTRS AG >>> Europaring 4 >>> 94315 Straubing >>> >>> T: +49 (0)6172 681988 0 >>> F: +49 (0)9421 56818 18 >>> I: www.otrs.com/ >>> >>> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, >>> USt-Nr.: DE256610065 >>> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André >>> Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel >>> >>> Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres >>> Service Management - Jetzt downloaden und testen >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> --------------------------------------------------------------------- >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> >> >> -- >> Martin Gruner >> Senior Developer R&D >> >> OTRS AG >> Europaring 4 >> 94315 Straubing >> >> T: +49 (0)6172 681988 0 >> F: +49 (0)9421 56818 18 >> I: www.otrs.com/ >> >> Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, >> USt-Nr.: DE256610065 >> Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann >> (Vorsitzender), Christopher Kuhn, Sabine Riedel >> >> Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service >> Management - Jetzt downloaden und testen >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > -- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn, Sabine Riedel Einfache Planung, bessere Übersicht - Mit OTRS 3.3 einfach besseres Service Management - Jetzt downloaden und testen --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
