I agree with Steven. If you're using a linux variant, may I also suggest automysqlbackup for the database side. As for filesystem backups of /opt/otrs, standard backup procedures should apply, (full backups and periodic incrementals or differentials) though I'd also consider pushing to a git repository as a different type of backup. At that point, you have history.
On Sun, Jul 21, 2013 at 3:03 PM, Steven Carr <sjc...@gmail.com> wrote: > On 21 July 2013 19:49, Wayne Work <secgaunt...@gmail.com> wrote: > >> This is an easy one. Run OTRS within a VM appliance ( which every flavor >> you know best but VMware has the tools to automate most if this natively.) >> and perform SnapShots as often as your RPO/RTO requires. Make sure to >> delete old one and only keep a few "current" version (weeks worth is you >> are doing hourly/daily snaps). Put these into a SAN storage where that is >> backed up too and best would to rep them to a remote DR facility. You can >> restore and entire system from a snap in VMware in minutes even if you have >> to remove and place new hardware as the system is pretty hardware agnostic. >> > > That's an awful lot of wasted backup storage space! Why would you ever > want to backup the operating system, if you have proper administration > procedures in place (debian preseed/centos kixstart/windows wds + > puppet/chef/cfengine) you should be able to deploy a new OS within a matter > of minutes and then restore the applications separately. > > I just backup the /opt/otrs directory and the database, additionally the > database has binary logging enabled so that I can roll the database > back/forward to a specific point in time. This also allows you to pull out > single files for restore in the case of someone modifying source code that > breaks something (having to restore a full system snapshot for something > like that is overkill). > > Steve > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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