This is an easy one. Run OTRS within a VM appliance ( which every flavor you know best but VMware has the tools to automate most if this natively.) and perform SnapShots as often as your RPO/RTO requires. Make sure to delete old one and only keep a few "current" version (weeks worth is you are doing hourly/daily snaps). Put these into a SAN storage where that is backed up too and best would to rep them to a remote DR facility. You can restore and entire system from a snap in VMware in minutes even if you have to remove and place new hardware as the system is pretty hardware agnostic.
Good luck. Cheers Wayne T Work Sr CISSP, CISM Xerox Services 203-217-5004 On Jul 21, 2013, at 8:00 AM, otrs-requ...@otrs.org wrote: > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Daily, Weekly & Monthly Backups (Wielbert Collinson) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Sun, 21 Jul 2013 11:23:33 +0400 > From: "Wielbert Collinson" <wielbert.collin...@hitisem.com> > Subject: [otrs] Daily, Weekly & Monthly Backups > To: <otrs@otrs.org> > Message-ID: <001e01ce85e3$35f1c2f0$a1d548d0$@hitisem.com> > Content-Type: text/plain; charset="us-ascii" > > Hello Team, > > > > We know how to backup database in windows and we are able to restore it > successfully. > > > > Could you let us know how to perform daily, weekly and monthly backups of > OTRS. Is there a script or a batch file that needs to be run to perform this > action. > > > > Many Thanks for your help!! > > > > Regards, > > > > > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20130721/d9e45b06/attachment-0001.html> > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: image/jpeg > Size: 9032 bytes > Desc: not available > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20130721/d9e45b06/attachment-0001.jpe> > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 58, Issue 37 > ************************************ --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
