Hi, there is something i am trying to do on otrs but a just can"t. i want to print all linked ticket like just one!, someone can help me? so if a print a parent ticket i can se the children and their states, so like this i will see where my ticket stopped! > From: otrs-requ...@otrs.org > Subject: otrs Digest, Vol 58, Issue 1 > To: otrs@otrs.org > Date: Mon, 1 Jul 2013 15:52:07 +0000 > > Send otrs mailing list submissions to > otrs@otrs.org > > To subscribe or unsubscribe via the World Wide Web, visit > http://lists.otrs.org/cgi-bin/listinfo/otrs > or, via email, send a message with subject or body 'help' to > otrs-requ...@otrs.org > > You can reach the person managing the list at > otrs-ow...@otrs.org > > When replying, please edit your Subject line so it is more specific > than "Re: Contents of otrs digest..." > > > Today's Topics: > > 1. Re: How to add a new field to Agent's profile? (Daniel Santos) > 2. Help on upgrade to OTRS 3.2.8 (Wielbert Collinson) > > > ---------------------------------------------------------------------- > > Message: 1 > Date: Mon, 01 Jul 2013 11:11:55 -0300 > From: Daniel Santos <daniel.san...@etice.ce.gov.br> > Subject: Re: [otrs] How to add a new field to Agent's profile? > To: otrs@otrs.org > Message-ID: <51d18e2b.4040...@etice.ce.gov.br> > Content-Type: text/plain; charset="iso-8859-1"; Format="flowed" > > Hi Gerald, > > I successfully created the field (XMPPJID) on our agent preferences > screen based on your link. But now I'm stuck trying to retrieve this > value in a Ticket Event module. I've already tried $Param{XMPPJID}, > $Param{Data}->{XMPPJID}, but it doesn't work. > > Daniel Santos > daniel.san...@etice.ce.gov.br > ETICE - Empresa de Tecnologia da Informa??o do Cear? > www.etice.ce.gov.br > +55 85 3101.6600 > > On 06/26/13 11:26, Gerald Young wrote: > > http://forums.otterhub.org/viewtopic.php?f=60&t=19936 > > > > > > On Wed, Jun 26, 2013 at 10:13 AM, Daniel Santos > > <daniel.san...@etice.ce.gov.br <mailto:daniel.san...@etice.ce.gov.br>> > > wrote: > > > > Hi there. > > > > What's the correct way to add a new field (JabberUID) in the > > Agent's profile so we can configure our Agents to receive > > notifications on email and Jabber? > > > > I'm thinking on setting up a Ticket Event to make it send these > > Jabber notifications when a Ticket reaches its EscalationTime. > > > > Is there any way to create a new ArticleType (I.E: > > xmpp-notification) so I can create an Notification Event and use > > it to notify my Agents via Jabber instead of creating a Ticket Event? > > > > Thanks in advance! > > > > -- > > Daniel Santos > > daniel.san...@etice.ce.gov.br <mailto:daniel.san...@etice.ce.gov.br> > > ETICE - Empresa de Tecnologia da Informa??o do Cear? > > www.etice.ce.gov.br <http://www.etice.ce.gov.br> > > +55 85 3101.6600 > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20130701/12661c82/attachment-0001.html> > > ------------------------------ > > Message: 2 > Date: Mon, 1 Jul 2013 19:48:31 +0400 > From: "Wielbert Collinson" <wielbert.collin...@hitisem.com> > Subject: [otrs] Help on upgrade to OTRS 3.2.8 > To: <otrs@otrs.org> > Message-ID: <000001ce7672$70adf100$5209d300$@hitisem.com> > Content-Type: text/plain; charset="us-ascii" > > Hi, > > > > I have followed the video of Shawn Beasley from Youtube to upgrade from > 3.2.6 to 3.2.8. > > > > I get a message when i update the database and Perl > > > > I get the error message while performing the perl update > > > > I get the message " The system cannot find the file specified". > > > > C:\Program Files (x86)\OTRS\OTRS\scripts>mysql -uroot otrs < C:\Program > Files (x > > 86)\OTRS\OTRS\scripts\DBUpdate-to-3.2.mysql.sql > > > > and if i skip the above part i get the below message for PERL upate > > > > C:\Program Files (x86)\OTRS\OTRS\scripts>perl DBUpdate-to-3.2.pl > > > > Migration started... > > > > DBI connect('database=otrs;host=localhost;','otrsadmin',...) failed: Access > deni > > ed for user 'otrsadmin'@'localhost' (using password: YES) at C:/Program > Files (x > > 86)/OTRS/OTRS/Kernel/System/DB.pm line 253 > > > > >> Can't write C:/PROGRA~2/OTRS/OTRS/var/log/otrs.log: Permission denied << > > > > ERROR: OTRS-DBUpdate-to-3.2-99 Perl: 5.12.3 OS: MSWin32 Time: Mon Jul 1 > 19:33:5 > > 1 2013 > > > > Message: Access denied for user 'otrsadmin'@'localhost' (using password: > YES) > > > > Traceback (676): > > Module: Kernel::System::DB::new (OTRS 3.2. Line: 224 > > Module: main::_CommonObjectsBase (unknown version) Line: 143 > > Module: DBUpdate-to-3.2.pl (unknown version) Line: 68 > > > > Got no DBObject! at C:/Program Files > (x86)/OTRS/OTRS/Kernel/System/SysConfig.pm > > line 101. > > Step 1 of 10: Refresh configuration cache... > > C:\Program Files (x86)\OTRS\OTRS\scripts> > > > > Regards, > > > > > > > > -------------- next part -------------- > An HTML attachment was scrubbed... > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20130701/0ae5193d/attachment.html> > -------------- next part -------------- > A non-text attachment was scrubbed... > Name: not available > Type: image/jpeg > Size: 9032 bytes > Desc: not available > URL: > <http://lists.otrs.org/pipermail/otrs/attachments/20130701/0ae5193d/attachment.jpe> > > ------------------------------ > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > End of otrs Digest, Vol 58, Issue 1 > ***********************************
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