no. That would just create another article. But that article might have the ticket flow if it's a reply.
On Mon, May 27, 2013 at 10:04 AM, Kaushal Shriyan <kaushalshri...@gmail.com>wrote: > Hi, > > I am running OTRS version 3.2.7 on CentOS Linux Version 6.4. Is there a > way to append conversation in OTRS whenever any end customer replies to the > specific ticket keeping the subject line intact( also includes ticket #)? > > Regards, > > Kaushal > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
