On Sun, May 26, 2013 at 2:24 PM, Kaushal Shriyan <kaushalshri...@gmail.com>wrote:
> On Sun, May 26, 2013 at 12:05 PM, Kaushal Shriyan < > kaushalshri...@gmail.com> wrote: > >> Hi, >> >> When I do /etc/init.d/otrs status, I get the below issue. >> >> [root@otrs log]# /etc/init.d/mysqld status >> mysqld (pid 4664) is running... >> [root@otrs log]# /etc/init.d/httpd status >> httpd (pid 4780) is running... >> [root@otrs log]# /etc/init.d/postfix status >> master (pid 4769) is running... >> [root@otrs log]# /etc/init.d/otrs status >> httpd (pid 4780) is running... >> Checking database connection... Trying to connect to database >> DSN: DBI:mysql:database=otrs;host=localhost; >> DatabaseUser: otrs >> >> Connected. >> Your storage engine is InnoDB. >> These tables use a different storage engine: >> >> article >> article_attachment >> article_flag >> article_plain >> article_search >> article_sender_type >> article_type >> auto_response >> auto_response_type >> customer_company >> customer_preferences >> customer_user >> dynamic_field >> dynamic_field_value >> follow_up_possible >> generic_agent_jobs >> gi_debugger_entry >> gi_debugger_entry_content >> gi_object_lock_state >> gi_webservice_config >> gi_webservice_config_history >> group_customer_user >> group_role >> group_user >> groups >> link_object >> link_relation >> link_state >> link_type >> mail_account >> notification_event >> notification_event_item >> notifications >> package_repository >> personal_queues >> postmaster_filter >> process_id >> queue >> queue_auto_response >> queue_preferences >> queue_standard_response >> role_user >> roles >> salutation >> scheduler_task_list >> search_profile >> service >> service_customer_user >> service_preferences >> service_sla >> signature >> sla >> sla_preferences >> smime_signer_cert_relations >> standard_attachment >> standard_response >> standard_response_attachment >> support_bench_test >> system_address >> ticket >> ticket_flag >> ticket_history >> ticket_history_type >> ticket_index >> ticket_lock_index >> ticket_lock_type >> ticket_loop_protection >> ticket_priority >> ticket_state >> ticket_state_type >> ticket_type >> ticket_watcher >> time_accounting >> user_preferences >> users >> valid >> virtual_fs >> virtual_fs_db >> virtual_fs_preferences >> web_upload_cache >> xml_storage >> >> * *** Please correct these problems! *** * >> * >> * >> * Error! * >> * Maybe your database isn't configured yet? * >> *Checking OTRS Scheduler service.... Not Running!* >> * Error! * >> * Maybe your database isn't configured yet? * >> *Checking /opt/otrs/bin/otrs.PostMaster.pl ... (not active) failed.* >> *Checking otrs spool dir... done.* >> >> Version Details are as below >> >> [root@otrs log]# perl --version >> >> This is perl, v5.10.1 (*) built for x86_64-linux-thread-multi >> >> Copyright 1987-2009, Larry Wall >> >> Perl may be copied only under the terms of either the Artistic License or >> the >> GNU General Public License, which may be found in the Perl 5 source kit. >> >> Complete documentation for Perl, including FAQ lists, should be found on >> this system using "man perl" or "perldoc perl". If you have access to the >> Internet, point your browser at http://www.perl.org/, the Perl Home Page. >> >> [root@otrs log]# cat /etc/redhat-release >> CentOS release 6.4 (Final) >> [root@otrs log]# perl --version >> >> This is perl, v5.10.1 (*) built for x86_64-linux-thread-multi >> >> Copyright 1987-2009, Larry Wall >> >> Perl may be copied only under the terms of either the Artistic License or >> the >> GNU General Public License, which may be found in the Perl 5 source kit. >> >> Complete documentation for Perl, including FAQ lists, should be found on >> this system using "man perl" or "perldoc perl". If you have access to the >> Internet, point your browser at http://www.perl.org/, the Perl Home Page. >> >> [root@otrs log]# rpm -qa | grep httpd >> httpd-tools-2.2.15-28.el6.centos.x86_64 >> httpd-2.2.15-28.el6.centos.x86_64 >> httpd-devel-2.2.15-28.el6.centos.x86_64 >> [root@otrs log]# rpm -qa | grep postfix >> postfix-2.6.6-2.2.el6_1.x86_64 >> [root@otrs log]# rpm -qa | grep mysql >> mysql55-5.5.31-1.ius.centos6.x86_64 >> mysqlclient16-5.1.61-1.ius.centos6.x86_64 >> mysql55-libs-5.5.31-1.ius.centos6.x86_64 >> mysql55-server-5.5.31-1.ius.centos6.x86_64 >> php-mysql-5.3.3-22.el6.x86_64 >> You have mail in /var/spool/mail/root >> [root@otrs log]# rpm -qa | grep otrs >> otrs-3.2.7-01.noarch >> [root@otrs log]# >> [root@otrs log]# ps aux | grep otrs >> root 5137 0.0 0.0 103244 828 pts/1 S+ 12:02 0:00 grep otrs >> You have mail in /var/spool/mail/root >> [root@otrs log]# ps aux | grep mysql >> root 4177 0.0 0.0 108328 1500 ? S 11:51 0:00 /bin/sh >> /usr/bin/mysqld_safe --datadir=/data/mysql --socket=/data/mysql/mysql.sock >> --pid-file=/var/run/mysqld/mysqld.pid --basedir=/usr --user=mysql >> mysql 4664 0.1 0.4 1133868 79492 ? Sl 11:51 0:01 >> /usr/libexec/mysqld --basedir=/usr --datadir=/data/mysql >> --plugin-dir=/usr/lib64/mysql/plugin --user=mysql >> --log-error=/var/log/mysqld.log --open-files-limit=65535 >> --pid-file=/var/run/mysqld/mysqld.pid --socket=/data/mysql/mysql.sock >> root 5139 0.0 0.0 103248 836 pts/1 S+ 12:02 0:00 grep >> mysql >> [root@otrs log]# ps aux | grep httpd >> root 4780 0.1 0.4 410628 78328 ? Ss 11:51 0:00 >> /usr/sbin/httpd >> apache 4830 0.0 0.5 447484 91376 ? S 11:51 0:00 >> /usr/sbin/httpd >> apache 4831 0.0 0.5 445696 89500 ? S 11:51 0:00 >> /usr/sbin/httpd >> apache 4832 0.0 0.5 449580 91608 ? S 11:51 0:00 >> /usr/sbin/httpd >> apache 4833 0.0 0.5 447200 91264 ? S 11:51 0:00 >> /usr/sbin/httpd >> apache 4834 0.3 0.6 465828 107688 ? S 11:51 0:01 >> /usr/sbin/httpd >> apache 4835 0.0 0.4 411192 73348 ? S 11:51 0:00 >> /usr/sbin/httpd >> apache 4836 0.0 0.4 410760 72956 ? S 11:51 0:00 >> /usr/sbin/httpd >> apache 4837 0.0 0.4 410760 72956 ? S 11:51 0:00 >> /usr/sbin/httpd >> root 5141 0.0 0.0 103248 836 pts/1 S+ 12:02 0:00 grep >> httpd >> [root@otrs log]# ps aux | grep postfix >> root 4769 0.0 0.0 79284 3480 ? Ss 11:51 0:00 >> /usr/libexec/postfix/master >> postfix 4777 0.0 0.0 79364 3492 ? S 11:51 0:00 pickup >> -l -t fifo -u >> postfix 4778 0.0 0.0 79536 3604 ? S 11:51 0:00 qmgr -l >> -t fifo -u >> postfix 4974 0.0 0.0 79508 3600 ? S 11:54 0:00 cleanup >> -z -t unix -u >> postfix 4976 0.0 0.0 79660 4188 ? S 11:54 0:00 local -t >> unix >> postfix 4977 0.0 0.0 79400 3536 ? S 11:54 0:00 bounce >> -z -t unix -u >> root 5143 0.0 0.0 103248 832 pts/1 S+ 12:02 0:00 grep >> postfix >> [root@otrs log]# >> >> Let me know if anyone needs any additional information. Any suggestions >> for the below issue. >> >> >> **** Please correct these problems! *** * >> * >> * >> * Error! * >> * Maybe your database isn't configured yet? * >> *Checking OTRS Scheduler service.... Not Running!* >> * Error! * >> * Maybe your database isn't configured yet? * >> *Checking /opt/otrs/bin/otrs.PostMaster.pl ... (not active) failed.* >> *Checking otrs spool dir... done.* >> * >> * >> Regards, >> >> Kaushal >> > > Hi again, > > /etc/init.d/otrs status > httpd (pid 4780) is running... > Checking database connection... Trying to connect to database > DSN: DBI:mysql:database=otrs;host=localhost; > DatabaseUser: otrs > > Connected. > done. > Checking OTRS Scheduler service.... Not Running! > Error! > Maybe your database isn't configured yet? > Checking /opt/otrs/bin/otrs.PostMaster.pl ... (not active) failed. > Checking otrs spool dir... done. > [root@otrs ~]# ll /opt/otrs/bin/otrs.PostMaster.pl > -rw-r--r-- 1 otrs apache 4080 May 17 12:55 /opt/otrs/bin/ > otrs.PostMaster.pl > > cat /etc/init.d/otrs -> http://paste.fedoraproject.org/14613/55835613/ > > Any suggestions please? > > Regards, > > Kaushal > Hi, Checking in again for my earlier post to this mailing list. Any suggestions please for the below issue? /etc/init.d/otrs status httpd (pid 4780) is running... Checking database connection... Trying to connect to database DSN: DBI:mysql:database=otrs;host=localhost; DatabaseUser: otrs Connected. done. Checking OTRS Scheduler service.... Not Running! Error! Maybe your database isn't configured yet? Checking /opt/otrs/bin/otrs.PostMaster.pl <http://otrs.postmaster.pl/> ... (not active) failed. Checking otrs spool dir... done. [root@otrs ~]# ll /opt/otrs/bin/otrs.PostMaster.pl<http://otrs.postmaster.pl/> -rw-r--r-- 1 otrs apache 4080 May 17 12:55 /opt/otrs/bin/otrs.PostMaster.pl<http://otrs.postmaster.pl/> cat /etc/init.d/otrs -> http://fpaste.org/14780/69666427/ Regards, Kaushal
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
