On Sun, May 26, 2013 at 12:05 PM, Kaushal Shriyan <kaushalshri...@gmail.com>wrote:
> Hi, > > When I do /etc/init.d/otrs status, I get the below issue. > > [root@otrs log]# /etc/init.d/mysqld status > mysqld (pid 4664) is running... > [root@otrs log]# /etc/init.d/httpd status > httpd (pid 4780) is running... > [root@otrs log]# /etc/init.d/postfix status > master (pid 4769) is running... > [root@otrs log]# /etc/init.d/otrs status > httpd (pid 4780) is running... > Checking database connection... Trying to connect to database > DSN: DBI:mysql:database=otrs;host=localhost; > DatabaseUser: otrs > > Connected. > Your storage engine is InnoDB. > These tables use a different storage engine: > > article > article_attachment > article_flag > article_plain > article_search > article_sender_type > article_type > auto_response > auto_response_type > customer_company > customer_preferences > customer_user > dynamic_field > dynamic_field_value > follow_up_possible > generic_agent_jobs > gi_debugger_entry > gi_debugger_entry_content > gi_object_lock_state > gi_webservice_config > gi_webservice_config_history > group_customer_user > group_role > group_user > groups > link_object > link_relation > link_state > link_type > mail_account > notification_event > notification_event_item > notifications > package_repository > personal_queues > postmaster_filter > process_id > queue > queue_auto_response > queue_preferences > queue_standard_response > role_user > roles > salutation > scheduler_task_list > search_profile > service > service_customer_user > service_preferences > service_sla > signature > sla > sla_preferences > smime_signer_cert_relations > standard_attachment > standard_response > standard_response_attachment > support_bench_test > system_address > ticket > ticket_flag > ticket_history > ticket_history_type > ticket_index > ticket_lock_index > ticket_lock_type > ticket_loop_protection > ticket_priority > ticket_state > ticket_state_type > ticket_type > ticket_watcher > time_accounting > user_preferences > users > valid > virtual_fs > virtual_fs_db > virtual_fs_preferences > web_upload_cache > xml_storage > > * *** Please correct these problems! *** * > * > * > * Error! * > * Maybe your database isn't configured yet? * > *Checking OTRS Scheduler service.... Not Running!* > * Error! * > * Maybe your database isn't configured yet? * > *Checking /opt/otrs/bin/otrs.PostMaster.pl ... (not active) failed.* > *Checking otrs spool dir... done.* > > Version Details are as below > > [root@otrs log]# perl --version > > This is perl, v5.10.1 (*) built for x86_64-linux-thread-multi > > Copyright 1987-2009, Larry Wall > > Perl may be copied only under the terms of either the Artistic License or > the > GNU General Public License, which may be found in the Perl 5 source kit. > > Complete documentation for Perl, including FAQ lists, should be found on > this system using "man perl" or "perldoc perl". If you have access to the > Internet, point your browser at http://www.perl.org/, the Perl Home Page. > > [root@otrs log]# cat /etc/redhat-release > CentOS release 6.4 (Final) > [root@otrs log]# perl --version > > This is perl, v5.10.1 (*) built for x86_64-linux-thread-multi > > Copyright 1987-2009, Larry Wall > > Perl may be copied only under the terms of either the Artistic License or > the > GNU General Public License, which may be found in the Perl 5 source kit. > > Complete documentation for Perl, including FAQ lists, should be found on > this system using "man perl" or "perldoc perl". If you have access to the > Internet, point your browser at http://www.perl.org/, the Perl Home Page. > > [root@otrs log]# rpm -qa | grep httpd > httpd-tools-2.2.15-28.el6.centos.x86_64 > httpd-2.2.15-28.el6.centos.x86_64 > httpd-devel-2.2.15-28.el6.centos.x86_64 > [root@otrs log]# rpm -qa | grep postfix > postfix-2.6.6-2.2.el6_1.x86_64 > [root@otrs log]# rpm -qa | grep mysql > mysql55-5.5.31-1.ius.centos6.x86_64 > mysqlclient16-5.1.61-1.ius.centos6.x86_64 > mysql55-libs-5.5.31-1.ius.centos6.x86_64 > mysql55-server-5.5.31-1.ius.centos6.x86_64 > php-mysql-5.3.3-22.el6.x86_64 > You have mail in /var/spool/mail/root > [root@otrs log]# rpm -qa | grep otrs > otrs-3.2.7-01.noarch > [root@otrs log]# > [root@otrs log]# ps aux | grep otrs > root 5137 0.0 0.0 103244 828 pts/1 S+ 12:02 0:00 grep otrs > You have mail in /var/spool/mail/root > [root@otrs log]# ps aux | grep mysql > root 4177 0.0 0.0 108328 1500 ? S 11:51 0:00 /bin/sh > /usr/bin/mysqld_safe --datadir=/data/mysql --socket=/data/mysql/mysql.sock > --pid-file=/var/run/mysqld/mysqld.pid --basedir=/usr --user=mysql > mysql 4664 0.1 0.4 1133868 79492 ? Sl 11:51 0:01 > /usr/libexec/mysqld --basedir=/usr --datadir=/data/mysql > --plugin-dir=/usr/lib64/mysql/plugin --user=mysql > --log-error=/var/log/mysqld.log --open-files-limit=65535 > --pid-file=/var/run/mysqld/mysqld.pid --socket=/data/mysql/mysql.sock > root 5139 0.0 0.0 103248 836 pts/1 S+ 12:02 0:00 grep mysql > [root@otrs log]# ps aux | grep httpd > root 4780 0.1 0.4 410628 78328 ? Ss 11:51 0:00 > /usr/sbin/httpd > apache 4830 0.0 0.5 447484 91376 ? S 11:51 0:00 > /usr/sbin/httpd > apache 4831 0.0 0.5 445696 89500 ? S 11:51 0:00 > /usr/sbin/httpd > apache 4832 0.0 0.5 449580 91608 ? S 11:51 0:00 > /usr/sbin/httpd > apache 4833 0.0 0.5 447200 91264 ? S 11:51 0:00 > /usr/sbin/httpd > apache 4834 0.3 0.6 465828 107688 ? S 11:51 0:01 > /usr/sbin/httpd > apache 4835 0.0 0.4 411192 73348 ? S 11:51 0:00 > /usr/sbin/httpd > apache 4836 0.0 0.4 410760 72956 ? S 11:51 0:00 > /usr/sbin/httpd > apache 4837 0.0 0.4 410760 72956 ? S 11:51 0:00 > /usr/sbin/httpd > root 5141 0.0 0.0 103248 836 pts/1 S+ 12:02 0:00 grep httpd > [root@otrs log]# ps aux | grep postfix > root 4769 0.0 0.0 79284 3480 ? Ss 11:51 0:00 > /usr/libexec/postfix/master > postfix 4777 0.0 0.0 79364 3492 ? S 11:51 0:00 pickup -l > -t fifo -u > postfix 4778 0.0 0.0 79536 3604 ? S 11:51 0:00 qmgr -l > -t fifo -u > postfix 4974 0.0 0.0 79508 3600 ? S 11:54 0:00 cleanup > -z -t unix -u > postfix 4976 0.0 0.0 79660 4188 ? S 11:54 0:00 local -t > unix > postfix 4977 0.0 0.0 79400 3536 ? S 11:54 0:00 bounce -z > -t unix -u > root 5143 0.0 0.0 103248 832 pts/1 S+ 12:02 0:00 grep > postfix > [root@otrs log]# > > Let me know if anyone needs any additional information. Any suggestions > for the below issue. > > > **** Please correct these problems! *** * > * > * > * Error! * > * Maybe your database isn't configured yet? * > *Checking OTRS Scheduler service.... Not Running!* > * Error! * > * Maybe your database isn't configured yet? * > *Checking /opt/otrs/bin/otrs.PostMaster.pl ... (not active) failed.* > *Checking otrs spool dir... done.* > * > * > Regards, > > Kaushal > Hi again, /etc/init.d/otrs status httpd (pid 4780) is running... Checking database connection... Trying to connect to database DSN: DBI:mysql:database=otrs;host=localhost; DatabaseUser: otrs Connected. done. Checking OTRS Scheduler service.... Not Running! Error! Maybe your database isn't configured yet? Checking /opt/otrs/bin/otrs.PostMaster.pl ... (not active) failed. Checking otrs spool dir... done. [root@otrs ~]# ll /opt/otrs/bin/otrs.PostMaster.pl -rw-r--r-- 1 otrs apache 4080 May 17 12:55 /opt/otrs/bin/otrs.PostMaster.pl cat /etc/init.d/otrs -> http://paste.fedoraproject.org/14613/55835613/ Any suggestions please? Regards, Kaushal
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