On v3.1 the ticket# must contain only digits. A new generator can be created that assigns the last ~6 digits in different ranges based on customer id. On May 21, 2013 9:06 AM, "KalyanaChakravarthy MP" < kalyanachakravarthy...@cybertech.com> wrote:
> hi, > > how to create ticket number Generation based on company name or > customerID. Any possible way OTRS 3.2.1. can u anybody help me.**** > > > *example * > company name “*XYZ*” ticket number will be start like "company > name.date.ID.count" à “*XYZ20130510001*” ,counter start like 10000, > if other company id means start like 20000 > > **** > > Thank you,**** > > *Regards,* > > *Kalyana chakravarthy M .P,* > > *Sr software Engineer.* > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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