hi,
how to create ticket number Generation based on company name or customerID. Any
possible way OTRS 3.2.1. can u anybody help me.
example
company name "XYZ" ticket number will be start like "company
name.date.ID.count" --> "XYZ20130510001" ,counter start like 10000,
if other company id means start like 20000
Thank you,
Regards,
Kalyana chakravarthy M .P,
Sr software Engineer.
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