Have you tried manually downloading and uploading the ITSM packages into OTRS? Just incase it's something to do with downloading the packages on-the-fly?
http://ftp.otrs.org/pub/otrs/itsm/bundle32/ITSM-3.2.4.opm On 20 May 2013 18:34, Marty Hillman <mhill...@equuscs.com> wrote: > This is Ubuntu 12.04 LTS. Just changed the full SetPermissions > commandline to the following:**** > > ** ** > > /opt/otrs# bin/otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs > --web-user=www-data --otrs-group=otrs --web-group=www-data**** > > ** ** > > Restarted the system and then went through the admin interface and > attempted an upgrade again. I get the same error.**** > > ** ** > > Ran the otrs.CheckModules.pm with the following results:**** > > ** ** > > /opt/otrs# bin/otrs.CheckModules.pl**** > > o CGI..............................ok (v3.63)**** > > o Crypt::PasswdMD5.................ok (v1.3)**** > > o Crypt::SSLeay....................ok (v0.57)**** > > o CSS::Minifier....................ok (v0.01)**** > > o Date::Format.....................ok (v2.24)**** > > o Date::Pcalc......................ok (v1.2)**** > > o DBI..............................ok (v1.616)**** > > o DBD::mysql.......................ok (v4.020)**** > > o DBD::ODBC........................Not installed! (optional - Required > to connect to a MS-SQL database.)**** > > o DBD::Oracle......................Not installed! (optional - Required > to connect to a Oracle database.)**** > > o DBD::Pg..........................Not installed! (optional - Required > to connect to a PostgreSQL database.)**** > > o Digest::MD5......................ok (v2.51)**** > > o Digest::SHA::PurePerl............ok (v5.81)**** > > o Digest::SHA......................ok (v5.61)**** > > o Encode::HanExtra.................Not installed! (optional - Required > to handle mails with several Chinese character sets.)**** > > o Encode::Locale...................ok (v1.03)**** > > o GD...............................ok (v2.46)**** > > o GD::Text.......................ok (v0.86)**** > > o GD::Graph......................ok (v1.44)**** > > o IO::Scalar.......................ok (v2.110)**** > > o IO::Wrap.........................ok (v2.110)**** > > o JavaScript::Minifier.............ok (v1.05)**** > > o JSON.............................ok (v2.53)**** > > o JSON::PP.......................ok (v2.27200)**** > > o JSON::XS.......................ok (v2.32)**** > > o Locale::Codes....................ok (v3.24)**** > > o LWP::UserAgent...................ok (v6.04)**** > > o Mail::Internet...................ok (v2.12)**** > > o Mail::POP3Client.................ok (v1.2)**** > > o IO::Socket::SSL................ok (v1.53)**** > > o Mail::IMAPClient.................Not installed! (optional - Required > for IMAP TLS connections.)**** > > o IO::Socket::SSL................ok (v1.53)**** > > o MIME::Base64.....................ok (v3.13)**** > > o MIME::Tools......................ok (v5.503)**** > > o ModPerl::Util....................ok (v2.000005)**** > > o Apache::DBI....................ok (v1.11)**** > > o Apache2::Reload................ok (v0.12)**** > > o Net::DNS.........................ok (v0.66)**** > > o Net::POP3........................ok (v2.29)**** > > o Net::IMAP::Simple................ok (v1.2034)**** > > o IO::Socket::SSL................ok (v1.53)**** > > o Net::SMTP........................ok (v2.31)**** > > o Authen::SASL...................ok (v2.16)**** > > o Net::SMTP::SSL.................ok (v1.01)**** > > o Net::SMTP::TLS::ButMaintained..ok (v0.20)**** > > o Net::LDAP........................ok (v0.53)**** > > o Net::SSL.........................ok (v2.84)**** > > o PDF::API2........................ok (v2.019)**** > > o Compress::Zlib.................ok (v2.033)**** > > o Storable.........................ok (v2.27)**** > > o SOAP::Lite.......................ok (v0.715)**** > > o version........................ok (v0.9902)**** > > o Class::Inspector...............ok (v1.28)**** > > o Text::CSV........................ok (v1.21)**** > > o Text::CSV_PP...................ok (v1.29)**** > > o Text::CSV_XS...................ok (v0.85)**** > > o Time::HiRes......................ok (v1.9721_01)**** > > o XML::Parser......................ok (v2.41)**** > > o HTTP::Message....................ok (v6.06)**** > > o HTTP::Headers..................ok (v6.05)**** > > o URI..............................ok (v1.60)**** > > o URI::Escape....................ok (v3.31)**** > > o Scalar::Util.....................ok (v1.23)**** > > o YAML::XS.........................Not installed! (required - use "perl > -MCPAN -e shell;" - )**** > > ** ** > > Ran “apt-get install libconfig-yaml-perl” to take care of the final > requirement. I am not sure if this is a new requirement, but things were > running fine under 3.2.2. Figured I would go ahead and run the following > while I am at it.**** > > ** ** > > apt-get update**** > > apt-get upgrade**** > > apt-get dist-upgrade**** > > ** ** > > Tried everything again and I still get the same error.**** > > ** ** > > *From:* Steven Carr [mailto:sjc...@gmail.com] > *Sent:* Monday, May 20, 2013 12:06 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] ITSM Upgrade to 3.2.4 failing**** > > ** ** > > Have you tried running otrs.CheckModules.pl to see if there is anything > else missing?**** > > ** ** > > On 20 May 2013 17:58, Marty Hillman <mhill...@equuscs.com> wrote:**** > > This is a bit odd. It is not telling me specifically which error > occurred. I have tried uninstalling the ITSM 3.2.2 packages, but that > seems to take me back to the list without any errors and does not appear to > complete the uninstall. I finally got the error below when attempting to > run an upgrade. Any thoughts? I am guessing it is a permissions error > somewhere, but I ran “/opt/otrs/bin/SetPermissions.pl /opt/otrs” and it > appeared to function properly. The ITSM upgrade fails through the browser > every time.**** > > **** > Oops! An Error occurred.****Error Message: Package is not installed, > can't upgrade!**** > > . **** > > You can Send a bugreport or go back to the previous > page<http://otrsdev.equuscs.com/index.pl>. > **** > Error Details:****Error Details**** > > Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Mon May 20 > 11:53:17 2013 Message: Package is not installed, can't upgrade! > RemoteAddress: 172.18.3.20 RequestURI: /index.pl Traceback (11895): > Module: Kernel::System::Package::PackageUpgrade (OTRS 3.2.6) Line: 614 > Module: Kernel::Modules::AdminPackageManager::_UpgradeHandling (OTRS 3.2.6) > Line: 1563 Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.2.6) > Line: 718 Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.6) > Line: 863 Module: > ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler > (unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module: > ModPerl::RegistryCooker::run (v1.99) Line: 204 Module: > ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module: > ModPerl::Registry::handler (v1.99) Line: 31**** > > **** > > **** > > [image: http://intranet.equuscs.com/mishelp/Faq/email-signature/logo.png]* > *** > > 5801 Clearwater Drive, Minnetonka, MN 55343 **** > > *P** *612.617.4333 | *M *612.412.1098 | *E mhill...@equuscs.com* **** > > **** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
<<image001.png>>
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
![http://intranet.equuscs.com/mishelp/Faq/email-signature/logo.png]*](http://intranet.equuscs.com/mishelp/Faq/email-signature/logo.png]*){kind=link}