This is Ubuntu 12.04 LTS. Just changed the full SetPermissions commandline to the following:
/opt/otrs# bin/otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs
--web-user=www-data --otrs-group=otrs --web-group=www-data
Restarted the system and then went through the admin interface and attempted an
upgrade again. I get the same error.
Ran the otrs.CheckModules.pm with the following results:
/opt/otrs# bin/otrs.CheckModules.pl
o CGI..............................ok (v3.63)
o Crypt::PasswdMD5.................ok (v1.3)
o Crypt::SSLeay....................ok (v0.57)
o CSS::Minifier....................ok (v0.01)
o Date::Format.....................ok (v2.24)
o Date::Pcalc......................ok (v1.2)
o DBI..............................ok (v1.616)
o DBD::mysql.......................ok (v4.020)
o DBD::ODBC........................Not installed! (optional - Required to
connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to
connect to a Oracle database.)
o DBD::Pg..........................Not installed! (optional - Required to
connect to a PostgreSQL database.)
o Digest::MD5......................ok (v2.51)
o Digest::SHA::PurePerl............ok (v5.81)
o Digest::SHA......................ok (v5.61)
o Encode::HanExtra.................Not installed! (optional - Required to
handle mails with several Chinese character sets.)
o Encode::Locale...................ok (v1.03)
o GD...............................ok (v2.46)
o GD::Text.......................ok (v0.86)
o GD::Graph......................ok (v1.44)
o IO::Scalar.......................ok (v2.110)
o IO::Wrap.........................ok (v2.110)
o JavaScript::Minifier.............ok (v1.05)
o JSON.............................ok (v2.53)
o JSON::PP.......................ok (v2.27200)
o JSON::XS.......................ok (v2.32)
o Locale::Codes....................ok (v3.24)
o LWP::UserAgent...................ok (v6.04)
o Mail::Internet...................ok (v2.12)
o Mail::POP3Client.................ok (v1.2)
o IO::Socket::SSL................ok (v1.53)
o Mail::IMAPClient.................Not installed! (optional - Required for
IMAP TLS connections.)
o IO::Socket::SSL................ok (v1.53)
o MIME::Base64.....................ok (v3.13)
o MIME::Tools......................ok (v5.503)
o ModPerl::Util....................ok (v2.000005)
o Apache::DBI....................ok (v1.11)
o Apache2::Reload................ok (v0.12)
o Net::DNS.........................ok (v0.66)
o Net::POP3........................ok (v2.29)
o Net::IMAP::Simple................ok (v1.2034)
o IO::Socket::SSL................ok (v1.53)
o Net::SMTP........................ok (v2.31)
o Authen::SASL...................ok (v2.16)
o Net::SMTP::SSL.................ok (v1.01)
o Net::SMTP::TLS::ButMaintained..ok (v0.20)
o Net::LDAP........................ok (v0.53)
o Net::SSL.........................ok (v2.84)
o PDF::API2........................ok (v2.019)
o Compress::Zlib.................ok (v2.033)
o Storable.........................ok (v2.27)
o SOAP::Lite.......................ok (v0.715)
o version........................ok (v0.9902)
o Class::Inspector...............ok (v1.28)
o Text::CSV........................ok (v1.21)
o Text::CSV_PP...................ok (v1.29)
o Text::CSV_XS...................ok (v0.85)
o Time::HiRes......................ok (v1.9721_01)
o XML::Parser......................ok (v2.41)
o HTTP::Message....................ok (v6.06)
o HTTP::Headers..................ok (v6.05)
o URI..............................ok (v1.60)
o URI::Escape....................ok (v3.31)
o Scalar::Util.....................ok (v1.23)
o YAML::XS.........................Not installed! (required - use "perl
-MCPAN -e shell;" - )
Ran “apt-get install libconfig-yaml-perl” to take care of the final
requirement. I am not sure if this is a new requirement, but things were
running fine under 3.2.2. Figured I would go ahead and run the following while
I am at it.
apt-get update
apt-get upgrade
apt-get dist-upgrade
Tried everything again and I still get the same error.
From: Steven Carr [mailto:sjc...@gmail.com]
Sent: Monday, May 20, 2013 12:06 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM Upgrade to 3.2.4 failing
Have you tried running otrs.CheckModules.pl<http://otrs.CheckModules.pl> to see
if there is anything else missing?
On 20 May 2013 17:58, Marty Hillman
<mhill...@equuscs.com<mailto:mhill...@equuscs.com>> wrote:
This is a bit odd. It is not telling me specifically which error occurred. I
have tried uninstalling the ITSM 3.2.2 packages, but that seems to take me back
to the list without any errors and does not appear to complete the uninstall.
I finally got the error below when attempting to run an upgrade. Any thoughts?
I am guessing it is a permissions error somewhere, but I ran
“/opt/otrs/bin/SetPermissions.pl /opt/otrs” and it appeared to function
properly. The ITSM upgrade fails through the browser every time.
Oops! An Error occurred.
Error Message: Package is not installed, can't upgrade!
.
You can Send a bugreport or go back to the previous
page<http://otrsdev.equuscs.com/index.pl>.
Error Details:
Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Mon May 20 11:53:17
2013 Message: Package is not installed, can't upgrade! RemoteAddress:
172.18.3.20 RequestURI: /index.pl<http://index.pl> Traceback (11895): Module:
Kernel::System::Package::PackageUpgrade (OTRS 3.2.6) Line: 614 Module:
Kernel::Modules::AdminPackageManager::_UpgradeHandling (OTRS 3.2.6) Line: 1563
Module: Kernel::Modules::AdminPackageManager::Run (OTRS 3.2.6) Line: 718
Module: Kernel::System::Web::InterfaceAgent::Run (OTRS 3.2.6) Line: 863 Module:
ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler
(unknown version) Line: 41 Module: (eval) (v1.99) Line: 204 Module:
ModPerl::RegistryCooker::run (v1.99) Line: 204 Module:
ModPerl::RegistryCooker::default_handler (v1.99) Line: 170 Module:
ModPerl::Registry::handler (v1.99) Line: 31
[cid:image001.png@01CE5553.0F510EA0]
5801 Clearwater Drive, Minnetonka, MN 55343
P 612.617.4333<tel:612.617.4333> | M 612.412.1098<tel:612.412.1098> | E
mhill...@equuscs.com<mailto:mhill...@equuscs.com>
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