It's a bit difficult to properly set this up. If it's consistent, you may want to use a Notification (Event) for that customer.
On Thu, Mar 28, 2013 at 11:05 AM, Ugo Bellavance <u...@lubik.ca> wrote: > On 2012-06-18 13:24, Hussein E. Hijazi wrote: > >> Yes in the customer interface. >> > We asked OTRS because we couldn't find how to do it. They told us it > needed custom development and it was out of our budget. > > Maybe it is now included in a recent release? > > > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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