Yes On Mar 6, 2013 8:35 PM, "Isaac Gonzalez" <igonza...@autoreturn.com> wrote:
> Hmm, that’s not at the bottom of my page…and I just tried**** > > ** ** > > <OTRS_TICKET_DynamicField_PhoneNumField> but it didn’t work….**** > > ** ** > > My field is of type “article”…could that be the problem**** > > ** ** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Wednesday, March 06, 2013 1:25 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] dynamic field values in agent notifications**** > > ** ** > > Did you look at the bottom of the page? **** > > ** ** > > <OTRS_TICKET_DynamicField_TestField>**** > > ** ** > > On Wed, Mar 6, 2013 at 3:22 PM, Isaac Gonzalez <igonza...@autoreturn.com> > wrote:**** > > Greeting OTRS fellow users…I have a dynamic field (just text) that > customers are required to fill in in the new ticket interface and it works > well…I can see it when I access the ticket in zoom view just fine…but I > would like to take this a step further and get that value in the agent > notification email…**** > > **** > > So I tried using <OTRS_TICKET_PhoneNumField> to grab this field from the > ticket data in the new ticket notification, but unfortunately its blank > when the email arrives… PhoneNumField is my dynamic field key value by the > way.**** > > **** > > Is this even possible....Perhaps not, but would be a nice feature…**** > > **** > > Otrs 3.1.x is what we are running by the way…**** > > **** > > Thanks,**** > > Isaac**** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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