Did you look at the bottom of the page? <OTRS_TICKET_DynamicField_TestField>
On Wed, Mar 6, 2013 at 3:22 PM, Isaac Gonzalez <igonza...@autoreturn.com>wrote: > Greeting OTRS fellow users…I have a dynamic field (just text) that > customers are required to fill in in the new ticket interface and it works > well…I can see it when I access the ticket in zoom view just fine…but I > would like to take this a step further and get that value in the agent > notification email…**** > > ** ** > > So I tried using <OTRS_TICKET_PhoneNumField> to grab this field from the > ticket data in the new ticket notification, but unfortunately its blank > when the email arrives… PhoneNumField is my dynamic field key value by the > way.**** > > ** ** > > Is this even possible....Perhaps not, but would be a nice feature…**** > > ** ** > > Otrs 3.1.x is what we are running by the way…**** > > ** ** > > Thanks,**** > > Isaac**** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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