Yousef: "I red from internet if you want the generic agent work every 10 min you have to select all options of all 3 cloumns from time settings in Agent`s portal" And?
On Tue, Mar 5, 2013 at 8:40 AM, Yousef Hamad <yha...@aspire-infotech.net>wrote: > The Generic Agent works fine manually , but doesn’t automatically . I > configured the generic agent to trigger escalation when receive a ticket to > give a customer a specific SLA I red from internet if you want the generic > agent work every 10 min you have to select all options of all 3 cloumns > from time settings in Agent`s portal . please help time is down.**** > > ** ** > > Thanks **** > > ** ** > > Yousef Hamad **** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Gerald Young > *Sent:* Tuesday, March 05, 2013 4:03 PM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] GenericAgent**** > > ** ** > > @Yousef,**** > > "doesn't work" doesn't help at all. Tell us what the configuration for > your generic agent is, what you selected for time slots to apply, how often > you expect the generic agent to occur, what happened when it didn't work, > what happens, if you run this manually -- you know, things you'd ask > someone else if they asked you how to fix this.**** > > ** ** > > Your time frame to complete is not the forum's problem. **** > > ** ** > > ** ** > > ** ** > > On Tue, Mar 5, 2013 at 7:22 AM, Yousef Hamad <yha...@aspire-infotech.net> > wrote:**** > > I did but doesn't work. Please, I have to finish this project on Thursday > , can you show me step by step . > > Thanks, > Yousef Hamad.**** > > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Steven Carr > Sent: Tuesday, March 05, 2013 3:21 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] GenericAgent > > If you have configured the cron jobs then the generic agent jobs will run > when you scheduled the cron jobs. > > Steve > > > On 5 March 2013 06:15, Yousef Hamad <yha...@aspire-infotech.net> wrote: > > Hi, > > > > I am given a project to perform, install OTRS,configure > > SLA,LDAP,Survey and GenericAgent. I had problem in how to configure > > the Generic Agent to work automatically . > > > > > > > > > > > > Thanks, > > > > > > > > Yousef Hamad. > > > > ______________________________________________________________________ > > ______________________________________________________________________ > > ___________________________________________________________________ > > > > This message contains confidential information and is intended only > > for the individual named. If you are not the named addressee you > > should not disseminate, distribute or copy this e-mail. Please notify > > the sender immediately by e-mail if you have received this e-mail by > > mistake and delete this e-mail from your system. E-mail transmission > > cannot be guaranteed to be secured or error-free, as information could > > be intercepted, corrupted, lost, destroyed, arrive late or incomplete, > > or contain viruses. The sender therefore does not accept liability for > > any errors or omissions in the contents of this message, which arise > > as a result of e-mail transmission. If verification is required please > request a hard-copy version. > > Any views or opinions presented in this email are solely those of the > > author and do not necessarily represent those of the company. > > Employees of Aspire Infotech are expressly required not to make > > defamatory statements and not to infringe or authorize any > > infringement of copyright or any other legal right by email > communications. > > > > Aspire Infotech, 130 Queen Rania Street, PO Box 840098 Amman 11181 > > Jordan > > > > > > --------------------------------------------------------------------- > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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