@Kashil, Vadim is correct. If you use Gmail as an SMTP server, gmail will rewrite any send-from as the gmail account address.
But your question is vague "I have a specific issue is that any email response from the OTRS is via a specific emailid "sameema...@domain.com" for all the queues in OTRS. meaning when the recipient receives email it comes from " sameema...@domain.com" Any clue?" It is as configured/default. (It's doing what it's supposed to do. What do you want it to do?) The email from a Queue will be the System Email Address assigned to the Queue. . On Tue, Mar 5, 2013 at 5:46 AM, Vadim S. Goncharov <vgoncha...@nic.ru>wrote: > On 05.03.2013 14:25, Kaushal Shriyan wrote: > >> >> >> On Tue, Mar 5, 2013 at 2:55 PM, Vadim S. Goncharov <vgoncha...@nic.ru >> <mailto:vgoncha...@nic.ru>> wrote: >> >> On 05.03.2013 08:55, Kaushal Shriyan wrote: >> >> Hi, >> >> I have a specific issue is that any email response from the OTRS >> is >> via a >> specific emailid "sameema...@domain.com >> <mailto:sameema...@domain.com> <mailto:sameema...@domain.com >> <mailto:sameema...@domain.com>**>__" for >> >> >> all the queues in OTRS. >> meaning when the recipient receives email it comes from >> "sameema...@domain.com <mailto:sameema...@domain.com> >> <mailto:sameema...@domain.com <mailto:sameema...@domain.com>**>__" >> Any >> >> clue? >> >> >> Look at your OTRS log. When agent answers via web, then there are >> messages appended to it like: >> >> [Tue Mar 5 13:13:20 >> 2013][Notice][Kernel::System::**__Ticket::Article::**ArticleSend] >> Sent email >> to 'custo...@client.ru <mailto:custo...@client.ru>,' from 'Agent >> Lastname via QUEUE-NAME <queue-a...@company.ru >> <mailto:queue-a...@company.ru>**>'. HistoryType => SendAnswer, >> Subject => >> >> Re: [Ticket#1015566] ... >> >> If that from-address is correct, than your problem is not in OTRS. It >> may be a mail server rewriting "From:" for all OTRS-submitted mail. >> But >> first ensure that all correct in OTRS itself. >> >> -- >> Vadim Goncharov <vgoncha...@nic.ru <mailto:vgoncha...@nic.ru>> >> >> RU-Center >> NET Department http://www.nic.ru >> NET-SYS Group phone:+7(495)737-7646 (ext.4019) >> ------------------------------**__----------------------------** >> --__--------- >> >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: >> http://lists.otrs.org/__**pipermail/otrs<http://lists.otrs.org/__pipermail/otrs> >> >> <http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> >> > >> To unsubscribe: >> http://lists.otrs.org/cgi-bin/**__listinfo/otrs<http://lists.otrs.org/cgi-bin/__listinfo/otrs> >> >> >> <http://lists.otrs.org/cgi-**bin/listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >> > >> >> >> Hi Vadim, >> >> Please find below the details in /opt/otrs/Kernel/Config/Files/** >> ZZZAuto.pm >> cat ZZZAuto.pm >> # OTRS config file (automatically generated) >> # VERSION:1.1 >> package Kernel::Config::Files::**ZZZAuto; >> use utf8; >> sub Load { >> my ($File, $Self) = @_; >> $Self->{'PostMaster::**PreFilterModule::**NewTicketReject::Body'} = >> 'Dear Customer, >> >> Unfortunately we could not detect a valid ticket number >> in your subject, so this email can\'t be processed. >> >> Please create a new ticket via the customer panel. >> >> Thanks for your help! >> >> Your Helpdesk Team >> '; >> $Self->{'**PostmasterFollowUpSearchInRefe**rences'} = '1'; >> delete $Self->{'PreferencesGroups'}->**{'SpellDict'}; >> $Self->{'SMIME'} = '1'; >> $Self->{'PGP'} = '1'; >> $Self->{'SendmailModule::**AuthPassword'} = 'xxxxxxxxxx'; >> *$Self->{'SendmailModule::**AuthUser'} = 'lmsonc...@mydomain.com >> <mailto:lmsonc...@mydomain.com**>'; -> every mail comes from this >> emailid* >> >> $Self->{'SendmailModule::Port'**} = '587'; >> $Self->{'SendmailModule::Host'**} = 'smtp.gmail.com < >> http://smtp.gmail.com>'; >> >> $Self->{'SendmailModule'} = 'Kernel::System::Email::**SMTPTLS'; >> $Self->{'Organization'} = 'mydomain'; >> $Self->{'AdminEmail'} = 'itsupp...@mydomain.com >> <mailto:itsupp...@mydomain.com**>'; >> $Self->{'FQDN'} = 'otrs.mydomain.com <http://otrs.mydomain.com>'; >> >> $Self->{'SecureMode'} = '1'; >> } >> 1; >> >> Please suggest further. >> > > The point is still valid, as I don't know whether Gmail.com rewrite the > "From:" to be that of registered user (e.g. they may do this to prevent > spam). You can check this trying to send message via smtp.gmail.com with > modified From: by means of another mail client. > > As for additional SendmailModule logs, you can also do the following: > > 1) open your index.pl (e.g. bin/cgi-bin/index.pl) > 2) where you see line "my $Debug = 0;" - change 0 to 3 > > This will enable both additional OTRS logs and underlying Perl module > Net::SMTP::TLS logs - the latter will go to Apache logs. > > > -- > Vadim Goncharov <vgoncha...@nic.ru> RU-Center > NET Department http://www.nic.ru > NET-SYS Group phone:+7(495)737-7646 (ext.4019) > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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