On Tue, Mar 5, 2013 at 2:55 PM, Vadim S. Goncharov <vgoncha...@nic.ru>wrote:
> On 05.03.2013 08:55, Kaushal Shriyan wrote: > >> Hi, >> >> I have a specific issue is that any email response from the OTRS is via a >> specific emailid "sameema...@domain.com <mailto:sameema...@domain.com>**" >> for >> >> all the queues in OTRS. >> meaning when the recipient receives email it comes from >> "sameema...@domain.com <mailto:sameema...@domain.com>**" Any clue? >> > > Look at your OTRS log. When agent answers via web, then there are messages > appended to it like: > > [Tue Mar 5 13:13:20 > 2013][Notice][Kernel::System::**Ticket::Article::ArticleSend] > Sent email to 'custo...@client.ru,' from 'Agent Lastname via QUEUE-NAME < > queue-a...@company.ru>'. HistoryType => SendAnswer, Subject => Re: > [Ticket#1015566] ... > > If that from-address is correct, than your problem is not in OTRS. It may > be a mail server rewriting "From:" for all OTRS-submitted mail. But first > ensure that all correct in OTRS itself. > > -- > Vadim Goncharov <vgoncha...@nic.ru> RU-Center > NET Department http://www.nic.ru > NET-SYS Group phone:+7(495)737-7646 (ext.4019) > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> > Hi Vadim, Please find below the details in /opt/otrs/Kernel/Config/Files/ZZZAuto.pm cat ZZZAuto.pm # OTRS config file (automatically generated) # VERSION:1.1 package Kernel::Config::Files::ZZZAuto; use utf8; sub Load { my ($File, $Self) = @_; $Self->{'PostMaster::PreFilterModule::NewTicketReject::Body'} = 'Dear Customer, Unfortunately we could not detect a valid ticket number in your subject, so this email can\'t be processed. Please create a new ticket via the customer panel. Thanks for your help! Your Helpdesk Team '; $Self->{'PostmasterFollowUpSearchInReferences'} = '1'; delete $Self->{'PreferencesGroups'}->{'SpellDict'}; $Self->{'SMIME'} = '1'; $Self->{'PGP'} = '1'; $Self->{'SendmailModule::AuthPassword'} = 'xxxxxxxxxx'; *$Self->{'SendmailModule::AuthUser'} = 'lmsonc...@mydomain.com'; -> every mail comes from this emailid* $Self->{'SendmailModule::Port'} = '587'; $Self->{'SendmailModule::Host'} = 'smtp.gmail.com'; $Self->{'SendmailModule'} = 'Kernel::System::Email::SMTPTLS'; $Self->{'Organization'} = 'mydomain'; $Self->{'AdminEmail'} = 'itsupp...@mydomain.com'; $Self->{'FQDN'} = 'otrs.mydomain.com'; $Self->{'SecureMode'} = '1'; } 1; Please suggest further. Regards, Kaushal
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