seems not to be working. Now the survey wont work anymore on both queues.
am Freitag, 25. Januar 2013 um 23:08 schrieben Sie:
| Hello, You can, but then you have to make some modifications into the Code to allow the non-master surveys to be sent. You have to modify /opt/otrs/Kernel/System/Survey.pm, look for the query in coments (#) and replace it with the entire query. $Self->{DBObject}->Prepare( # SQL => "SELECT id FROM survey WHERE status = 'Master'", SQL => "SELECT s.id FROM survey s, survey_queue sq, ticket t WHERE s.id = sq.survey_id and t.queue_id = sq.queue_id and t.id = $Param{TicketID} and s.status IN ('Valid', 'Master')", Limit => 1, ); Here is the link for the forum http://forums.otterhub.org/viewtopic.php?f=62&t=6620 2013/1/25 Daniel <dan...@linux-nerd.de> Hey Gusys, anyone know if it is possible to have more then one Survey? I manage 4 Companys in my Ticket-System and each of them want to have a Survey but just one can be master and active :-( -- Mit freundlichen Grüßen Daniel mailto:dan...@linux-nerd.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alv...@gridshield.net www.gridshield.net |
--
Mit freundlichen Grüßen
Daniel
mailto:dan...@linux-nerd.de
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
