Alvaro, thank you for your help. I've done that. How can I enable/disable
it?
2013/1/23 Alvaro Cordero <alv...@gridshield.net>
> Pablo, I believe it would have been easier to use a Dynamic Field for that
> kind of data, that you can just enable or disable to show up in the
> different screens.
>
> Regards
>
>
> 2013/1/23 Pc Abrantes <pc.abran...@gmail.com>
>
>> Hello Guys, I'm new to OTRS and Perl development and I'm having trouble
>> adding some new fields to the customer ticket form.
>>
>> One of these fields is the ticket complexity. I've created the table
>> "ticket_complexity" and associated it to the table "ticket". Then, I've
>> created the file Kernel::System::Complexity.
>>
>> On the CustomerTicketMessage.dtl I've added the following code (PS.: this
>> field is a combobox, but I've created as a text field just to see if it
>> would work):
>>
>> ...
>>
>> <!-- dtl:block:TicketComplexity -->
>> <div>
>> <label for="Complexity" class="Mandatory">
>> <span class="Marker">*</span>
>> $Text{"Complexity"}:
>> </label>
>> <input title="Complexity" type="text" id="Complexity" name="Complexity"
>> value="$QData{"Complexity"}" class="Validate_Required
>> $QData{"ComplexityInvalid"}" />
>> <div id="SubjectError" class="TooltipErrorMessage" ><p>$Text{"This
>> field is required."}</p></div>
>> <div id="ComplexityServerError" class="TooltipErrorMessage
>> NoJavaScriptMessage$QData{"ComplexityInvalid"}" ><p>$Text{"This field is
>> required."}</p></div>
>> <div class="Clear"></div>
>> </div>
>> <!-- dtl:block:TicketComplexity -->
>>
>> ...
>>
>> When I go to /otrs/customer.pl?Action=CustomerTicketMessage, I can't see
>> this field. Can anyone help me? I'm using OTRS 3.1.12.
>>
>> Thank you.
>> --
>> *Paulo Cesar Abrantes*
>>
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>
>
>
> --
> ___________________________
> Alvaro Cordero Retana
> Consultor de Tecnologias
> Gridshield Monitoreo de Redes e
> Infraestructura.
> 2258-5757 ext 123
> alv...@gridshield.net
> www.gridshield.net
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--
*Paulo Cesar Abrantes*
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