Hi,
What is the big picture of an OTRS instance's logging subsystem[s]?
Please validate / complete the following statements or maybe paint your own
picture or point me to a doc source (i failed to Google my way to one):
- (1) files: %OTRS_HOME%\var\logs\*.log
- (1.1) "otrs.log"
- (1.1.1) Are these statements correct? : "otrs.log" is the main
log file where entries are written only via the
"Kernel::System::Log" core
module. Investigation for most non-trivial OTRS errors should start by
looking in "otrs.log".
- (1.2) "SchedulerERR*.log" / "SchedulerOUT*.log"
- (1.2.1) What purpose do these files serve?
- (1.3) Are there other log files commonly found in this folder?
- (2) GUI: ADMIN -> "System Log"
- (2.1) Are these statements correct? : "otrs.log" from (1.1) is
exposed in this GUI on *nix installations but not on Windows
http://doc.otrs.org/3.1/en/html/adminarea-system-log.html
- (3) files: %APACHE_HOME%\logs\*.log
- (3.1) "access.log"
- (3.1.1) Are these statements correct? : Not very interesting for
OTRS error analysis. Documented here
http://httpd.apache.org/docs/2.2/logs.html#accesslog
- (3.2) "error.log"
- (3.2.1) Are these statements correct? : When OTRS crashes really
bad, this is the log to look at. "Console" log for
mod_perl??? Documented
here http://httpd.apache.org/docs/2.2/logs.html#errorlog
- (3.3) Are there other log files commonly found in this folder?
- (4) files: %CRONW_HOME%\logs\*.log
- (4.1) "cronw.log"
- (4.1.1) Are these statements correct? : Specific to Windows.
Cronw writes to this log, depending on its logging level,
when it starts
up, reloads crontab or executes various entries in crontab
- (4.1.1) Since Generic Agent jobs are run from cronw, will errors
encountered by these jobs be written to this log? If not,
then where? Any
relationship to (1.2)? Is it possible to log some kind of output from
Generic Agent jobs for audit purposes? If so, how?
- (4.2) Are there other log files commonly found in this folder?
Looks like a quiz but I was just trying to make it easy to answer to a
particular question.
Thanks,
Bogdan
P.S: I'm running v3.1.10 on Windows with the configuration deployed by the
Windows installer OTRS package (Apache/StrawberryPerl/mysql)
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