I get the fact that on *nix systems, otrs.log is likely replaced by syslog.
Apache's error.log, I'm most confused about, especially in relationship with otrs.log. Will errors commonly appear in both logs in different form or is my initial (3.2.1) assumption generally true in that an error usually appears in apache's error log if it's missed by OTRS's code. Also, I saw references in mailing list entries / forums pointing users to check OTRS's "console log". I don't know what that usually means. Apache's error.log, otrs.log/syslog, both or something else? Logging from jobs invoked via cron[w] are another source of mystery. Do the jobs coming with OTRS by default perform their logging to syslog/otrs.log or do they do it by using cron's log? Auditing some kind of output from Generic Agent's executions is of special interest to me because I hate running that without being able to see exactly what it did or did not do. Thanks, bogdan On Wed, Oct 17, 2012 at 5:06 PM, Gerald Young <cryth...@gmail.com> wrote: > I want to plug this link ... > http://forums.otterhub.org/viewtopic.php?f=60&t=16826 > > 2 through 4 are application/operating system specific file locations, but > much of what you've described appears to be accurate. > > In *general*, the only truly relevant logs are otrs.log/syslog (per the > link above, more information) and apache logs. > > On the other hand, application specific logs would troubleshoot problems > with, for instance, email or cron jobs not running. Much of the time, these > issues do not relate to problems with OTRS, but with the service OTRS calls. > > TicketCounter.log is also in var/log/ and is relevant in different ways to > different ticket numbering schemes. > > On Wed, Oct 17, 2012 at 9:46 AM, Bogdan Iosif <bogdan.io...@gmail.com>wrote: > >> Hi, >> >> What is the big picture of an OTRS instance's logging subsystem[s]? >> Please validate / complete the following statements or maybe paint your >> own picture or point me to a doc source (i failed to Google my way to one): >> >> >> - (1) files: %OTRS_HOME%\var\logs\*.log >> - (1.1) "otrs.log" >> - (1.1.1) Are these statements correct? : "otrs.log" is the >> main log file where entries are written only via the >> "Kernel::System::Log" >> core module. Investigation for most non-trivial OTRS errors should >> start by >> looking in "otrs.log". >> - (1.2) "SchedulerERR*.log" / "SchedulerOUT*.log" >> - (1.2.1) What purpose do these files serve? >> - (1.3) Are there other log files commonly found in this folder? >> - (2) GUI: ADMIN -> "System Log" >> - (2.1) Are these statements correct? : "otrs.log" from (1.1) is >> exposed in this GUI on *nix installations but not on Windows >> http://doc.otrs.org/3.1/en/html/adminarea-system-log.html >> - (3) files: %APACHE_HOME%\logs\*.log >> - (3.1) "access.log" >> - (3.1.1) Are these statements correct? : Not very interesting >> for OTRS error analysis. Documented here >> http://httpd.apache.org/docs/2.2/logs.html#accesslog >> - (3.2) "error.log" >> - (3.2.1) Are these statements correct? : When OTRS crashes >> really bad, this is the log to look at. "Console" log for >> mod_perl??? >> Documented here >> http://httpd.apache.org/docs/2.2/logs.html#errorlog >> - (3.3) Are there other log files commonly found in this folder? >> - (4) files: %CRONW_HOME%\logs\*.log >> - (4.1) "cronw.log" >> - (4.1.1) Are these statements correct? : Specific to Windows. >> Cronw writes to this log, depending on its logging level, when it >> starts >> up, reloads crontab or executes various entries in crontab >> - (4.1.1) Since Generic Agent jobs are run from cronw, will >> errors encountered by these jobs be written to this log? If not, >> then >> where? Any relationship to (1.2)? Is it possible to log some kind >> of output >> from Generic Agent jobs for audit purposes? If so, how? >> - (4.2) Are there other log files commonly found in this folder? >> >> >> Looks like a quiz but I was just trying to make it easy to answer to a >> particular question. >> >> Thanks, >> Bogdan >> >> P.S: I'm running v3.1.10 on Windows with the configuration deployed by >> the Windows installer OTRS package (Apache/StrawberryPerl/mysql) >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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