Hi, everybody On win 2003 server R2 OTRS 3.0.10 I am getting this error in my Windows Application event log:
Faulting application httpd.exe, version 2.2.17.0, faulting module perl512.dll, version 0.0.0.0, fault address 0x000206e3. For more information, see Help and Support Center at <http://go.microsoft.com/fwlink/events.asp> http://go.microsoft.com/fwlink/events.asp. The Apache error.log contains: [Tue Sep 25 11:56:06 2012] [notice] Child 7956: Acquired the start mutex. [Tue Sep 25 11:56:06 2012] [notice] Child 7956: Starting 64 worker threads. [Tue Sep 25 11:56:06 2012] [notice] Child 7956: Starting thread to listen on port 80. [Tue Sep 25 11:56:22 2012] [warn] [client 149.0.0.184] incomplete redirection target of '/otrs/index.pl' for URI '/' modified to 'http://149.0.0.64/otrs/index.pl' Scalars leaked: 1 [Tue Sep 25 11:57:01 2012] [warn] [client 149.20.0.155] incomplete redirection target of '/otrs/index.pl' for URI '/' modified to 'http://149.0.0.64/otrs/index.pl' Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 [Tue Sep 25 12:32:18 2012] [notice] Parent: child process exited with status 3221225477 -- Restarting. Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 [Tue Sep 25 12:32:27 2012] [notice] Apache/2.2.19 (Win32) mod_apreq2-20090110/2.7.1 mod_perl/2.0.4 Perl/v5.12.3 configured -- resuming normal operations [Tue Sep 25 12:32:27 2012] [notice] Server built: May 20 2011 17:39:35 [Tue Sep 25 12:32:27 2012] [notice] Parent: Created child process 1036 Scalars leaked: 1 Scalars leaked: 1 Scalars leaked: 1 [Tue Sep 25 12:32:34 2012] [notice] Child 1036: Child process is running [Tue Sep 25 12:32:34 2012] [notice] Child 1036: Acquired the start mutex. [Tue Sep 25 12:32:34 2012] [notice] Child 1036: Starting 64 worker threads. [Tue Sep 25 12:32:34 2012] [notice] Child 1036: Starting thread to listen on port 80. The suggested work around is disable de mod_perl. I did that modifying httpd.conf Removing the following lines: # load mod_perl LoadFile 'C:/PROGRA~2/OTRS/StrawberryPerl/perl/bin/perl512.dll' LoadModule perl_module modules/mod_perl.so LoadModule apreq_module modules/mod_apreq2.so But that not work because when apache start don´t find some files, following text is a part from error.log from apache [Thu Sep 20 10:57:38 2012] [notice] Child 2836: Child process is running [Thu Sep 20 10:57:38 2012] [notice] Child 2836: Acquired the start mutex. [Thu Sep 20 10:57:38 2012] [notice] Child 2836: Starting 64 worker threads. [Thu Sep 20 10:57:38 2012] [notice] Child 2836: Starting thread to listen on port 80. [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no puede encontrar el archivo especificado. : couldn't create child process: 720002: index.pl, referer: <http://localhost/otrs/index.pl?Action=AdminQueue> http://localhost/otrs/index.pl?Action=AdminQueue [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no puede encontrar el archivo especificado. : couldn't spawn child process: C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl, referer: <http://localhost/otrs/index.pl?Action=AdminQueue> http://localhost/otrs/index.pl?Action=AdminQueue [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no puede encontrar el archivo especificado. : couldn't create child process: 720002: index.pl, referer: <http://localhost/otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConf igSubGroup=Frontend%3A%3AAgent%3A%3ATicket%3A%3AViewPhoneNew;SysConfigGroup= Ticket> http://localhost/otrs/index.pl?Action=A ... oup=Ticket [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no puede encontrar el archivo especificado. : couldn't create child process: 720002: index.pl, referer: <http://localhost/otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConf igSubGroup=Core::TicketFreeText;SysConfigGroup=Ticket;> http://localhost/otrs/index.pl?Action=A ... up=Ticket; [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no puede encontrar el archivo especificado. : couldn't spawn child process: C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl, referer: <http://localhost/otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConf igSubGroup=Frontend%3A%3AAgent%3A%3ATicket%3A%3AViewPhoneNew;SysConfigGroup= Ticket> http://localhost/otrs/index.pl?Action=A ... oup=Ticket [Thu Sep 20 11:08:17 2012] [error] [client 127.0.0.1] (OS 2)El sistema no puede encontrar el archivo especificado. : couldn't spawn child process: C:/Program Files (x86)/OTRS/OTRS/bin/cgi-bin/index.pl, referer: <http://localhost/otrs/index.pl?Action=AdminSysConfig;Subaction=Edit;SysConf igSubGroup=Core::TicketFreeText;SysConfigGroup=Ticket;> http://localhost/otrs/index.pl?Action=A ... up=Ticket; [Thu Sep 20 11:08:20 2012] [error] [client 127.0.0.1] File does not exist: C:/Program Files (x86)/OTRS/Apache/htdocs/favicon.ico [Thu Sep 20 11:08:20 2012] [error] [client 127.0.0.1] File does not exist: C:/Program Files (x86)/OTRS/Apache/htdocs/favicon.ico [Thu Sep 20 11:08:20 2012] [error] [client 127.0.0.1] File does not exist: C:/Program Files (x86)/OTRS/Apache/htdocs/favicon.ico Who can help me? with 1.- Avoiding Apache Crash or 2.- uninstall mode_perl I apreciatte your help Antonio
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