On Fri, Aug 3, 2012 at 8:07 PM, Steven Carr <sjc...@gmail.com> wrote: > So max_allowed_packet and query_cache_size are mysql variables, default > installs usually have query_cache turned off and aren't tuned at all. Ask > your DBA to configure/tune your MySQL server, if you are the DBA then Google > is your friend. > > "Critical Change the password or invalidate the account 'root@localhost'." > = change the password for the root account in OTRS > > "Failed Check if the configured FQDN is valid." = check the FQDN setting in > Sysconfig -> Framework -> Core -> FQDN - this needs to be the fully > qualified domain name of the system. > > Steve > > > > On 3 August 2012 03:21, Kaushal Shriyan <kaushalshri...@gmail.com> wrote: >> >> Hi, >> >> I see failure and critical notices in Support Assessment. do i need to >> run any script to fix it after attending the notices. Is there a way >> to make it reflect on the Support Assessment Dashboard? I have >> restarted OTRS and httpd and MySQL services. Any clue? >> >> Failed Check "max_allowed_packet" setting. >> >> "max_allowed_packet" should be higher than 7 MB (it's 1 MB). Any >> config file to be edited? >> >> Critical Check "query_cache_size" setting. >> >> The setting "query_cache_size" should be used. Any config file to be >> edited? >> >> Check if root@localhost account has the default password. >> >> Critical Change the password or invalidate the account >> 'root@localhost'. >> >> Failed Check if the configured FQDN is valid. >> >> Invalid FQDN 'otrsexample'. >> >> Please suggest. >> >> Regards, >> >> Kaushal >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Hi, Thanks Gerald,Steven It worked like a charm and also i do get "You have more error log entries: No such /etc/ssl/certs!, No such /etc/ssl/certs!," in Support Assessment and also is there a way to set http://myotrs.company.com/otrs/index.pl to http://myotrs.company.com/? Regards, Kaushal --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
