max_allowed_packet setting is in your my.ini configuration of MySQL. query_cache_size, same root@localhost password within OTRS, Agents FQDN otrsexample see/search sysconfig within OTRS Edit Config Settings in Framework -> Core
On Thu, Aug 2, 2012 at 10:21 PM, Kaushal Shriyan <kaushalshri...@gmail.com>wrote: > Hi, > > I see failure and critical notices in Support Assessment. do i need to > run any script to fix it after attending the notices. Is there a way > to make it reflect on the Support Assessment Dashboard? I have > restarted OTRS and httpd and MySQL services. Any clue? > > Failed Check "max_allowed_packet" setting. > > "max_allowed_packet" should be higher than 7 MB (it's 1 MB). Any > config file to be edited? > > Critical Check "query_cache_size" setting. > > The setting "query_cache_size" should be used. Any config file to be > edited? > > Check if root@localhost account has the default password. > > Critical Change the password or invalidate the account 'root@localhost > '. > > Failed Check if the configured FQDN is valid. > > Invalid FQDN 'otrsexample'. > > Please suggest. > > Regards, > > Kaushal > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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