What do you want to accomplish? 1) "Bounce" (Reject?) tickets? 2) "Forward" tickets to external address?
One way to do this: 1. Create a new queue for external address. 2. Create an agent for external address 3. Assign agent and queue to a specific group 4. set agent's preferences for this Queue as a "My Queue" and Notifications Yes 5. Generic Agent move all relevant tickets to this queue. What will happen? External agent will get x number of notifications that these tickets will now be in his queue. You can't forward (easily) everything about a group of ticket to someone in bulk, but you can link them to the tickets in bulk. On Tue, Jul 31, 2012 at 8:58 AM, claude <pref-o...@haute-garonne.gouv.fr>wrote: > Hi, > > Can I bounce a lot of tickets to a specific external address at one time ? > > I try with GenericAgent job but in its properties I don't find this > possibility. > > Thanks and regards > > Claude > > ------------------------------**------------------------------**--------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: > http://lists.otrs.org/**pipermail/otrs<http://lists.otrs.org/pipermail/otrs> > To unsubscribe: > http://lists.otrs.org/cgi-bin/**listinfo/otrs<http://lists.otrs.org/cgi-bin/listinfo/otrs> >
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