I am using ACL to create a workflow and it goes like:
# ticket acl
$Self->{TicketAcl}->{'103-limit103-ACL'} = {
# match properties
Properties => {
# current ticket match properties
Ticket => {
Queue => ['Purchases::Store Section'],
}
},
# return possible options (white list)
Possible => {
# possible ticket options (white list)
Ticket => {
Queue => ['Purchases::IT Area'],
},
},
};
But when an agent tries to move a ticket into the queue 'Purchases::Store
Section' we get a bug failure with error message '?.'
When the admin moves ticket in the same queue it works though.
Thanks for helping out.
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