Hello. I am running OTRS::ITSM v3.0.5. I am wanting to add a field to the "Computer" and "Hardware" classes to enter a cost for the item. I found the following post, which details how to do that, except it does not detail what I need to click on to get to where I can edit the class definition:
http://lists.otrs.org/pipermail/otrs/2011-June/035972.html I also cam across <http://doc.otrs.org/itsm/1.2/en/html/ch11s02.html> which says "If the five classes do not suffice to describe your IT environment, further classes can be added via the "general catalog" link in the OTRS::ITSM admin area." The screenshots appear to be what I am looking for, but under "Admin::SysConfig", I have clicked on everything I can see that might have anything to do with "ConfigItem" but am unable to find where to add/edit/define classes. Where do I need to click, exactly, to edit the classes? Thanks, in advance, for your help. -Alan This e-mail is intended only for the individual named above. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you have received this e-mail in error, please delete immediately. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
