It's actually easily resolved, just check in SysConfig Postmaster
On 13/12/2011, at 7:25 PM, Steven Carr <[email protected]> wrote: Yep, that is correct, AFAIK there is no way for OTRS to determine that the reply the user sent "belongs to" a specific ticket as it doesn't have an OTRS ticket# to match it on. I'm not sure if there is some clever "under the hood" settings that can look at the In-Reply-To header, if not it might be worth raising a feature request for it. Steve On 13 December 2011 00:03, Dennis Kavadas <[email protected]> wrote: > Hi All > > How do you guys work with tickets that are send to OTRS that include > multiple CC'd email addresses ? > > I'm finding that if a CC'd user replies to the original email and includes > the OTRS user in the reply "BEFORE" they see a reply from OTRS with the > ticket# in the subject, from the original sender, the users email will > spawn a new ticket. > > Am i making any sense ? > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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