Hi Thanks to all who responded. I finally did the following: backed up Config.pm and Kernel/Config/Defaults.pm (I also did a mysqldump of otrs database, just in case) and then in /opt/: ~# tar xvf otrs-3.0.8.tar ~# mv otrs-3.0.8 otrs ~# cd otrs restored both Config.pm and Defaults.pm from their backups and ran SetPermissions: ~# ./otrs.SetPermissions.pl /opt/otrs --otrs-user=otrs --web-user=www-data --web-group=www-data --otrs-group=otrs
this fixed everything up. Regards Arturo 2011/10/21 Herman Afandi <[email protected]>: > Hello Arturo Castro, Hello, > > Hi > this is my first post. I've searched previous posts and googled for > this issue, but I can't get a solution yet. > > the issue is that when a customer clicks over a ticket, instead of it, > an error message is displayed: > ******************************************************************************************** > Oops! An Error occurred. > > Error Message: No Permission to use this frontend module! > > Please contact your administrator. > > <![CDATA[ Message: No Permission to use this frontend module! Comment: > Please contact your administrator Traceback: ERROR: OTRS-CGI-10 Perl: > 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission > to use this frontend module! Traceback (32414): Module: > Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 > Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 " ]]> > > You canSend a bugreport or go back to the previous page. > > Error Details: > > Error Details > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 > 16:13:10 2011 Message: No Permission to use this frontend module! > Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run > (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl > (v1.43.2.1) Line: 46 > ******************************************************************************************** > I have been reviewing the System parameters for a couple of days, but > I still don't find where the permission got lost... > I'd appreciate any help... > > Thanks! > Arturo > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > > You can reply to this email or go to: > http://atp.ladesk.com/agent/#Conversation;%7B%22id%22:%22466212a9%22%7D > Sincerely, > > Quality Unit Regards, Herman Afandi --- To rate this answer or view > conversation history please follow the link > http://atp.ladesk.com/chat/?cid=Hix5e2k1W4Dg7t08 --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
