I'm no expert in OTRS, but maybe it's a Linux permissions issue? Your OTRS files and dirs need to allow access to both user OTRS and group APACHE - at least that's how my installation is and it's working fine...
//M On Fri, Oct 21, 2011 at 9:30 PM, Arturo Castro <[email protected]>wrote: > Hi > this is my first post. I've searched previous posts and googled for > this issue, but I can't get a solution yet. > > the issue is that when a customer clicks over a ticket, instead of it, > an error message is displayed: > > ******************************************************************************************** > Oops! An Error occurred. > > Error Message: No Permission to use this frontend module! > > Please contact your administrator. > > <![CDATA[ Message: No Permission to use this frontend module! Comment: > Please contact your administrator Traceback: ERROR: OTRS-CGI-10 Perl: > 5.10.1 OS: linux Time: Fri Oct 21 16:13:10 2011 Message: No Permission > to use this frontend module! Traceback (32414): Module: > Kernel::System::Web::InterfaceCustomer::Run (v1.56.2.5) Line: 897 > Module: /opt/otrs/bin/cgi-bin/customer.pl (v1.43.2.1) Line: 46 " ]]> > > You canSend a bugreport or go back to the previous page. > > Error Details: > > Error Details > > Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Oct 21 > 16:13:10 2011 Message: No Permission to use this frontend module! > Traceback (32414): Module: Kernel::System::Web::InterfaceCustomer::Run > (v1.56.2.5) Line: 897 Module: /opt/otrs/bin/cgi-bin/customer.pl > (v1.43.2.1) Line: 46 > > ******************************************************************************************** > I have been reviewing the System parameters for a couple of days, but > I still don't find where the permission got lost... > I'd appreciate any help... > > Thanks! > Arturo > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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