You might be successful at filtering that email at the mailbox rather than OTRS or PostmasterFilter X-OTRS-Ignore.
On Tue, Aug 23, 2011 at 5:34 PM, Robert Poreba <[email protected] > wrote: > Hi Muhammad,**** > > ** ** > > Yes, this would work but it would have some implications.**** > > We have multiple queues defined on the system and monitored by different > teams. Tickets from that customer can be in any of those queues so I would > need to create multiple sub-queues with no followup.**** > > This would be hard to manage.**** > > > Thanks **** > > Robert**** > > ** ** > > *From:* [email protected] [mailto:[email protected]] *On Behalf Of > *Muhammad El-Sergani > *Sent:* 23 August 2011 21:27 > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Use Postmaster to disable call re-opening on > followup**** > > ** ** > > Hello Robert, > > Why not create a specific queue for that customer, and disable follow-ups? > > On Tuesday, August 23, 2011, Robert Poreba <[email protected]> > wrote: > > Hi All, > > > > I'm wondering if there is a way to use Postmaster filter to prevent calls > from re-opening after follow up is received. > > > > I like the re-opening feature but I would like to disable it for one > particular customer. > > The reason is that when we log calls in otrs, the email from otrs logs a > call on the other system. Now when we close the call before they do, their > closure notification re-opens our call.. > > > > > > -- > > Thanks a lot, > > Robert > > -- **** > > ** ** > > //M**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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