Hi All, I'm wondering if there is a way to use Postmaster filter to prevent calls from re-opening after follow up is received.
I like the re-opening feature but I would like to disable it for one particular customer. The reason is that when we log calls in otrs, the email from otrs logs a call on the other system. Now when we close the call before they do, their closure notification re-opens our call.. -- Thanks a lot, Robert
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