Hi Mike, Thanks for the ideas.
No VPN, but definitely HTTPS. And I don't see any reason why the DNS resolution would not work. Olivier On Jun 24, 2011, at 1:42 PM, Michiel Beijen wrote: > Hi Olivier, > > Could it be that the people with the IE client are accessing OTRS over > a VPN tunnel or so? And could it be that they can't resolve the value > you have set for Core::FQDN over DNS? > > Still. I would say it's not a great error message... > > -- > Mike > > On Thu, Jun 23, 2011 at 21:14, Olivier Macchioni > <[email protected]> wrote: >> Hello All, >> >> Some of my users are reporting an error with IE8 on OTRS 3.0.6 when trying >> to answer to a ticket: >> >> Détails de l’erreur de la page Web >> Agent utilisateur : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; >> Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; >> .NET CLR 3.5.30729; .NET4.0C; .NET4.0E; InfoPath.1; MS-RTC LM 8) >> Horodateur : Thu, 23 Jun 2011 17:18:02 UTC >> >> Message : Expected ')' >> Ligne : 92 >> Caractère : 514 >> Code : 0 >> URI : >> https://otrs.xxx/js/thirdparty/ckeditor-3.4.2/ckeditor.js?sfgdata=+sfgRmluamFuX1R5cGU9amF2YV9zY3JpcHQmRmluamFuX0xhbmc9dGV4dC9qYXZhc2NyaXB0+q >> >> Message : 'CKEDITOR' is undefined >> Ligne : 384 >> Caractère : 1 >> Code : 0 >> URI : >> https://otrs.xxx/js/js-cache/CommonJS_30a5d10d2b06b0bad5a54bbd7fa35b7c.js?sfgdata=+sfgRmluamFuX1R5cGU9amF2YV9zY3JpcHQmRmluamFuX0xhbmc9dGV4dC9qYXZhc2NyaXB0+q >> >> It's the first time we try to use OTRS with an IE client... and in this case >> we have no choice, it's impossible to change the browser used. Is it a known >> issue with a known workaround? >> >> Thanks, >> >> Olivier >> >> --------------------------------------------------------------------- >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
