Hi Olivier, Could it be that the people with the IE client are accessing OTRS over a VPN tunnel or so? And could it be that they can't resolve the value you have set for Core::FQDN over DNS?
Still. I would say it's not a great error message... -- Mike On Thu, Jun 23, 2011 at 21:14, Olivier Macchioni <[email protected]> wrote: > Hello All, > > Some of my users are reporting an error with IE8 on OTRS 3.0.6 when trying to > answer to a ticket: > > Détails de l’erreur de la page Web > Agent utilisateur : Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; > Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; > .NET CLR 3.5.30729; .NET4.0C; .NET4.0E; InfoPath.1; MS-RTC LM 8) > Horodateur : Thu, 23 Jun 2011 17:18:02 UTC > > Message : Expected ')' > Ligne : 92 > Caractère : 514 > Code : 0 > URI : > https://otrs.xxx/js/thirdparty/ckeditor-3.4.2/ckeditor.js?sfgdata=+sfgRmluamFuX1R5cGU9amF2YV9zY3JpcHQmRmluamFuX0xhbmc9dGV4dC9qYXZhc2NyaXB0+q > > Message : 'CKEDITOR' is undefined > Ligne : 384 > Caractère : 1 > Code : 0 > URI : > https://otrs.xxx/js/js-cache/CommonJS_30a5d10d2b06b0bad5a54bbd7fa35b7c.js?sfgdata=+sfgRmluamFuX1R5cGU9amF2YV9zY3JpcHQmRmluamFuX0xhbmc9dGV4dC9qYXZhc2NyaXB0+q > > It's the first time we try to use OTRS with an IE client... and in this case > we have no choice, it's impossible to change the browser used. Is it a known > issue with a known workaround? > > Thanks, > > Olivier > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
