Sorry, allow me to finish that thought. You can turn the lock time down on a per queue basis.
Setting the timeout to a very low number causes tickets to unlock very quickly. We keep ours at 15 minutes. Hugh From: Muhammad El-Sergani Sent: Saturday, April 23, 2011 6:51 PM To: Hugh Kelley Cc: otrs@otrs.org Subject: Re: Disable "Ticket Lock" I mean like how? :) On Sunday, April 24, 2011, Hugh Kelley <hugh.kel...@gmail.com> wrote: > > > > You can set > > From: Muhammad El-Sergani > Sent: Saturday, April 23, 2011 5:02 PM > To: otrs@otrs.org > Subject: [otrs] Disable "Ticket Lock" > > Dear all, > Is there a way to disable the "Ticket Lock" feature? I fear it's of no real > use to us, at the moment. > > Thanks and Best Regards, > Muhammad El-Sergani. > > -- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
