Pretty much that: Followup state after response for closed ticket, Notification (Event)...
On Wed, Apr 13, 2011 at 4:31 PM, Nils Leideck <nils.leid...@leidex.net>wrote: > Dear Muhammad, > > On 13.04.2011, at 22:14, Muhammad El-Sergani wrote: > > Is there any other way to notify Agents that a ticket has been re-opened > after being closed, other than creating an Event, and enabling in the Ticket > settings re-opening old tickets when replied to after being closed? > > > What else would you like to have? > > Cheers, Nils > > -- > Nils Leideck > http://webint.cryptonode.de / a Fractal project > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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