Dear Muhammad, On 13.04.2011, at 22:14, Muhammad El-Sergani wrote:
> Is there any other way to notify Agents that a ticket has been re-opened > after being closed, other than creating an Event, and enabling in the Ticket > settings re-opening old tickets when replied to after being closed? What else would you like to have? Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
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