Hi Mike, I already read this FAQ, i do it and it's work, I just need to change my sysconfig because by default when you close a ticket it's an internal note , and if you what the customer read the solution it's must be an external note. Thank I have another question for notification but I will send another mail for that Best Regards
Sébastien Bory -----Message d'origine----- De : otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] De la part de Michiel Beijen Envoyé : vendredi 8 avril 2011 20:20 À : User questions and discussions about OTRS. Objet : Re: [otrs] Notify Customer when ticket is closed Hi Sebastien, Would this help you? http://wiki.otrs.org/index.php?title=Notify_Users_that_a_Ticket_has_closed -- Mike On Fri, Apr 8, 2011 at 2:33 PM, Sebastien Bory <s...@groupenci.com> wrote: > Dear All > > I Want to send an email to the customer when an Agent close the > ticket, so I create an event notification when a ticket is close but > in the response I want to insert the resolution incident and I don’t > know the OTRS Notification Tags <OTRS_*> I need to insert in the notification > text. > > > > Can you help Me > > Thanks > > > > > > Sébastien Bory > > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
